Resources

ucisa resources provide you with a deep understanding of a wide range of topics of interest and act as a go-to guide for data, insight and best practice

Through case studies, surveys, toolkits, best practice guides and benchmark reports, ucisa supports institutions and individual members with the information you need to make informed decisions and effective service improvements.

You can also use the resources library to browse presentations and resources linked to recent ucisa events as well as resources relevant to each of ucisa's special interest groups.

Use the filter functionality below to search the resources by resource type, then sort on title, author or date.

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Result

  

17

The Infrastructure survey 2018

Date: 03 October 2019

Categories:

Survey

Author:

ucisa Infrastructure Group

Description:

The first Infrastructure Group survey was conducted in 2018. The survey attracted 66 responses from a wide range of institutions, ranging from small further education colleges through to large research intensive universities. This report highlights the key findings.

Formats:

The Directors' Cut edition 2 - cyber security and FOI

Date: 04 September 2019

Categories:

Directors cut

Author:

ucisa staff and the ucisa Board of Trustees

Description:

The Directors' Cut is a briefing intended to inform CIOs and Directors of IT Services.

In this edition we discuss the recent spate of Freedom of Information requests related to cyber security experiences in the sector, and offer guidance to members that may help when institutions face such queries.

Formats:

The Directors' Cut edition 1 - Accessibility legislation

Date: 30 July 2019

Categories:

Directors cut

Author:

Fiona Strawbridge, University College London

Description:

The Directors' Cut is a briefing intended to inform CIOs and Directors of IT Services.

In this edition Fiona Strawbridge writes about the Digital Accessibility legislation and what it will mean for our sector and members.

 

Formats:

Digital Capabilities Survey Report 2019

Date: 03 June 2019

Categories:

Survey

Author:

ucisa Digital Capabilities Group

Description:

Digital capabilities survey report  2019 published.

The report focuses on the current activity and strategic drivers for both staff and student digital capabilities in higher education institutions. 

This Digital Capabilities Survey Report 2019 is the culmination of analysing the results from the third  survey undertaken by the ucisa Digital Capabilities Group.

The 2019 survey built on previous surveys and the data have been analysed to give an insight into institutional activity to help further the digital agenda.

Formats:

VLE Toolkit

Date: 17 May 2019

Categories:

Toolkit

Author:

ucisa members

Description:

The ucisa VLE Review Toolkit provides essential guidance for institutions who are planning to review their virtual learning environments (VLEs). 

Constructed using interviews from eleven experienced  HE professionals and eight supplier representatives, the Toolkit considers topics such as requirements gathering and prioritisation, evaluating tenders and hosting.   The  resources section of the Toolkit contains templates and examples provided by universities.

Fiona Strawbridge, Head of Digital Education, University College London and VLE Review Toolkit project lead, explains, “The aim of this Toolkit is to distil the experience, insight and hard lessons learned into a digestible and practical form. It has been developed with input from heads of technology enhanced learning (TEL), project managers, change managers, procurement professionals and commercial VLE providers. Anyone considering running a VLE review should find much of interest - it is full of invaluable insights into the challenges, potential pitfalls, and the ways to achieve a successful outcome. As someone who is about to embark upon a review, I for one will be drawing on it heavily!”

 

Formats:

CIS Survey 2018

Date: 18 April 2019

Categories:

Survey

Author:

ucisa Corporate Information Systems Group

Description:

The survey is carried out annually and provides a simple snapshot of the core corporate information systems in use by ucisa members. It is open to all ucisa members and collects basic information about the main corporate information systems (CIS) in use in the HE sector. The snapshot is supplemented by a report which shows the trends in CIS use.

Formats:

Approaches to Business Continuity in Universities

Date: 28 March 2019

Categories:

Best Practice Guide

Author:

ucisa

Description:

Approaches to Business Continuity in Universities is a concise resource for anyone responsible for a business-critical process within their institution and those, such as members of the Board of Governors, who have oversight responsibilities for these processes.

Constructed using interviews with eleven experienced professionals from across the sector, the publication looks at how to create a business continuity plan, how to test it and how to embed business continuity planning into your organisation. It also contains prompts to help the reader consider their department's readiness for significant disruptions such as severe weather, the failure to renew a contract with a major monopoly supply or a denial of service attack on the academic network.

Approaches to Business Continuity in Universities has been written for registrars, finance directors, heads of HR, libraries and estates, CIOs and other professional services, and for those with an interest with business continuity such as the audit committee.

Formats:

2018 TEL survey case studies

Date: 22 January 2019

Categories:

Case Study

Author:

ucisa Digital Education Group

Description:

This publication presents a series of case studies on institutional approaches to the management of Technology.

Enhanced Learning (TEL) services and is intended to serve as a companion report to the 2018 ucisa Technology Enhanced Learning Survey Report, which captures TEL developments across the UK Higher Education (HE) sector. This publication builds on the series of case study interviews which accompanied the ucisa TEL Survey reports in 2010, 2012, 2014 and 2016

Formats:

2018 Technology Enhanced Learning survey

Date: 10 December 2018

Categories:

Survey

Author:

ucisa Digital Education Group

Description:

The Digital Education Group has carried out regular surveys on the use of technology enhanced learning in the higher education sector. In addition to reviewing the technology in use, the survey looks at the drivers behind the adoption of technology enhanced learning in institutions. The results of the 2018 survey, the ninth in the series, have now been published. Details of all the surveys are available upon request

Formats:

Privacy Impact Assessment Toolkit

Date: 16 August 2018

Categories:

Toolkit

Author:

ucisa

Description:

The ucisa Privacy Impact Assessment Toolkit explains how to carry out Privacy Impact Assessments, and has been written specifically to meet the needs of the higher education community. A template for recording the outcomes of a Privacy Impact Assessment is also included within the Toolkit, which is available as a PDF. A companion volume, available as a Word document,  containing a worked example of a PIA for the introduction of Microsoft Office 365 at a fictional university illustrates how the process works and the type of privacy risks that a PIA can highlight.

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

Formats:

ucisa IT Comms Toolkit

Date: 06 July 2018

Categories:

Toolkit

Author:

ucisa Support Services Group

Description:

The aim of this Toolkit is to provide the ucisa community with a resource that anyone involved in IT communications can use. Whether you have an embedded communications team, a central university team or it’s everyone’s responsibility, there’s always room for improvement, and we hope that even someone who has worked in comms for several years can learn from this resource.

Formats:

The truth about data and analytics

Date: 04 April 2018

Categories:

General

Author:

ucisa and SeroHE

Description:

The truth about data and analytics is the result of a recent workshop of practitioners in this field who were prepared to share the truth about the challenges and the way of advancing data and analytics relevant to the HE sector. The workshop was hosted by ucisa and facilitated by Sero HE, a digital technology consultancy focused on the HE sector.

This report is written primarily for those with responsibility for data analytics in higher education institutions. It focuses on issues currently being experienced by institutions and provides a set of pointers for best practice identified from real world cases. It is written in a concise, practical style to provide an easily digestible thought piece, rather than an exhaustive study.

The report includes case studies from three higher education institutions, plus insights from the further education sector and overseas.

Please note that this document was published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

 

Formats:

GDPR is coming - what shall we do

Date: 23 March 2018

Categories:

Best Practice Guide

Author:

ucisa Corporate Information Systems Group

Description:

Universities and Colleges are increasingly aware of the impending need to comply with the General Data Protection Regulations (GDPR) from 25 May 2018. However, in many institutions this translates to high level corporate projects that do not include or appropriately communicate with the IT community. Those charged with managing institutions’ corporate information systems are well placed to understand both the current practices with regard to data management and the feasibility and impact of changes required to comply with GDPR. Evidence, however, suggests that such colleagues are not always sufficiently included in GDPR projects.

Formats:

UK HE Capability Model

Date: 15 March 2018

Categories:

General

Author:

ucisa Enterprise Architecture CoP

Description:

ucisa Enterprise Architecture Community of Practice began a project to create a generic capability model for the UK HE sector. In simple terms this project has tried to identify, and group, all the individual ‘building blocks’ (capabilities) required to run a UK HE organisation.

Formats:

UCISA Strategic Plan: 2018-22 Connecting and Collaborating for Success

Date: 09 March 2018

Categories:

General, ucisa Update, Audio and Video

Author:

ucisa Board of Trustees

Description:

ucisa's Strategic Plan for the five-year period 2018-2022 is the culmination of an ambitious two-year project to reshape and refocus the organisation to meet not only current, but the future and emerging needs of you, our members, to 2022. As an organisation run by members for the benefit of the entire membership, both the development of the Strategic Plan and the key deliverables have been driven by the collective views and priorities you put forward. It's a shared plan requiring shared input to deliver shared advantage and means ucisa will continue to create real benefit and value for all of us in the years ahead. Among the key themes are making resources more accessible and relevant to the wider community supporting technology use, opening new communication channels to share knowledge more easily and placing even greater emphasis on informing, promoting and fostering ucisa's expert member community and the know-how needed to continue to make effective use of technology in delivering an excellent student experience and operational efficiency.

 

Formats:

The UK Higher Education Service Desk Toolkit

Date: 05 July 2017

Categories:

Toolkit

Author:

ucisa Support Services Group

Description:

This Toolkit provides an overview of service desk good practice in a higher education context, and is supported by practical guidance that has been collated from across the support services community.

Formats:

Social Media Toolkit: a practical guide to achieving benefits and managing risks

Date: 10 December 2015

Categories:

Best Practice Guide, Toolkit

Author:

ucisa

Description:

This Toolkit stems from growing interest in the use of social media within the ucisa community. With institutional stakeholders looking increasingly to their information services departments for support in this area, our members sought a reference guide to help them answer a range of questions on related topics. More than that, however, they were seeking practical, contextual examples of use that would inspire others within their institution to take advantage of the affordances of a set of tools that offer new forms of engagement and ways to enhance many aspects of everyday business practice.

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

Formats:

Recent News and Views

Highlights from day three of CISG-PCMG19
Corporate Information Systems Group
Project and Change Management Group
ucisa

22 November 2019 View Details
Highlights from day two of CISG-PCMG19
Corporate Information Systems Group
Project and Change Management Group
ucisa

21 November 2019 View Details
ucisa is moving!
ucisa

21 November 2019 View Details