Resources

ucisa resources provide you with a deep understanding of a wide range of topics of interest and act as a go-to guide for data, insight and best practice

Through case studies, surveys, toolkits, best practice guides and benchmark reports, ucisa supports institutions and individual members with the information you need to make informed decisions and effective service improvements.

You can also use the resources library to browse presentations and resources linked to recent ucisa events as well as resources relevant to each of ucisa's special interest groups.

Use the filter functionality below to search the resources by resource type, then sort on title, author or date.

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33

IT Contemporary - AWS

Date: 11 November 2020

Categories:

General, Event resources

Author:

ucisa

Description:

In June 2020, ucisa hosted a roundtable discussion between CIOs from institutions across Europe, considering their responses to the COVID-19 crisis as well as the current challenges and opportunities that have resulted from the most tumultuous year in recent memory. We thank AWS for their support of this discussion.

It is the valuable content of this engaging, high-level discussion that has formed the basis for our inaugural ucisa IT Contemporary piece. It will form part of an ad-hoc series under the banner of IT Contemporary - Articles that Connect Ideas, Share Best Practice and Transform IT Delivery.

Formats:

The new educational normal

Date: 24 June 2020

Categories:

Webinar, Event resources

Author:

ucisa London Group

Description:

With the gradual dwindling of cases of COVID-19, colleges and universities are considering how to get back to usual. There are a few different ways to do this and each has different challenges. This session of the ucisa London group is designed to provide an opportunity to discuss the topic. To help organisations refine their plans and ensure that we all benefit from the knowledge and thinking within our group. The session will be in three parts and, though it will be guided, will rely on input from attendees.

The recording is available to institutional members only

Formats:

Information Security Training Awareness course Spring 2020

Date: 27 May 2020

Categories:

Best Practice Guide, Toolkit, General

Author:

ucisa

Description:

ucisa has released an updated version of its popular Information Security Awareness Training Course to reflect changes in the information security threat landscape, and to respond to new legislation such as GDPR (the General Data Protection Regulation 2016/679) and the Data Protection Act 2018.

Please note that access to the link is restricted to the named representatives of ucisa institutional full members only.

Formats:

CIS 2019 Survey

Date: 19 May 2020

Categories:

Survey

Author:

ucisa Corporate Information Systems Group

Description:

The Corporate Information Systems Group (CISG) has carried out its annual survey of all ucisa member institutions in each year since 2007.

This survey is one of the essential outputs from the CISG group; it establishes what systems and tools are currently in use, reveals the trends the tools have throughout their life cycle within institutions.

Formats:

Uncaging the data

Date: 22 April 2020

Categories:

Webinar, Event resources

Author:

ucisa

Description:

See how the University of Leeds are using the ucisa Capability model and Information architecture to begin to unlock the potential of data by stepping beyond GDPR

Formats:

Covid-19: how London institutions are responding

Date: 25 March 2020

Categories:

Event resources, Webinar

Author:

ucisa

Description:

The ucisa London Group Committee held an hour-long webinar giving participants the opportunity to gain insight from FE and HE peers in London by asking questions ans sharing experiences. The webinar focused on addressing networking and infrastructure challenges faced during the Covid-19 pandemic

Formats:

University of East London MS Teams implementation experience

Date: 27 February 2020

Categories:

Event resources, Webinar

Author:

ucisa

Description:

On 27 February 2020, the University of East London ran an interactive webinar where they shared their MS Teams implementation experience. They have been using Microsoft Teams since January 2018, at first for professional services and then later that year for a small number of academics and their students.

Formats:

Unified Comms Today

Date: 25 February 2020

Categories:

Event resources

Author:

ucisa

Description:

During this one day event speakers from within the HE sector and wider industry looked at what Unified Comms actually meant to organisations and what has been done, if anything, in delivering it. The success (or otherwise) of those deployments was discussed and lessons that could be learnt was also looked at.

Formats:

Supplier day resources

Date: 30 January 2020

Categories:

Event resources

Author:

ucisa

Description:

 

ucisa hosted a one-day event for our corporate members, the event was aimed at those companies that are already established in higher education as well as those looking to break into the sector.

 

Attendees had the opportunity to find out more about what ucisa does, and how they can use their membership to gain greater insight into higher education including the strategic challenges and hot topics facing this unique sector.

Formats:

Cultural Challenges Study Tour

Date: 17 January 2020

Categories:

Event resources

Author:

ucisa

Description:

Presentations and resources from the Cultural Challenges Study Tour of Teesside University.

 

Teesside University has embarked upon one of the largest digital transformation projects in the UK HE sector, with an emphasis on 1-1 device deployment for staff and students. Over an 18-month period, the University has developed and embedded a mandatory Digital Development Programme for all teaching staff which has generated a 96% satisfaction rating from participants and enabled the University to accrue the largest concentration of Microsoft Innovative Educator Experts in the UK. Significant benefits have already been realised from this project, including measurable impact on student learning, enhanced staff digital capabilities and a revised approach to collaborative working between IT and learning and teaching functions within the University.

 

Formats:

Digital accessibility resources

Date: 05 January 2020

Categories:

Best Practice Guide, Event resources, Toolkit

Author:

ucisa

Description:

 ucisa have gathered together some information and resources on digital accessibility and the legislation surrounding it

Formats:

The Infrastructure survey 2018

Date: 03 October 2019

Categories:

Survey

Author:

ucisa Infrastructure Group

Description:

The first Infrastructure Group survey was conducted in 2018. The survey attracted 66 responses from a wide range of institutions, ranging from small further education colleges through to large research intensive universities. This report highlights the key findings.

Formats:

The Directors' Cut edition 2 - cyber security and FOI

Date: 04 September 2019

Categories:

Directors cut

Author:

ucisa staff and the ucisa Board of Trustees

Description:

The Directors' Cut is a briefing intended to inform CIOs and Directors of IT Services.

In this edition we discuss the recent spate of Freedom of Information requests related to cyber security experiences in the sector, and offer guidance to members that may help when institutions face such queries.

Formats:

The Directors' Cut edition 1 - Accessibility legislation

Date: 30 July 2019

Categories:

Directors cut

Author:

Fiona Strawbridge, University College London

Description:

The Directors' Cut is a briefing intended to inform CIOs and Directors of IT Services.

In this edition Fiona Strawbridge writes about the Digital Accessibility legislation and what it will mean for our sector and members.

 

Formats:

Digital Capabilities Survey Report 2019

Date: 03 June 2019

Categories:

Survey

Author:

ucisa Digital Capabilities Group

Description:

Digital capabilities survey report  2019 published.

The report focuses on the current activity and strategic drivers for both staff and student digital capabilities in higher education institutions. 

This Digital Capabilities Survey Report 2019 is the culmination of analysing the results from the third  survey undertaken by the ucisa Digital Capabilities Group.

The 2019 survey built on previous surveys and the data have been analysed to give an insight into institutional activity to help further the digital agenda.

Formats:

VLE Toolkit

Date: 17 May 2019

Categories:

Toolkit

Author:

ucisa members

Description:

The ucisa VLE Review Toolkit provides essential guidance for institutions who are planning to review their virtual learning environments (VLEs). 

Constructed using interviews from eleven experienced  HE professionals and eight supplier representatives, the Toolkit considers topics such as requirements gathering and prioritisation, evaluating tenders and hosting.   The  resources section of the Toolkit contains templates and examples provided by universities.

Fiona Strawbridge, Head of Digital Education, University College London and VLE Review Toolkit project lead, explains, “The aim of this Toolkit is to distil the experience, insight and hard lessons learned into a digestible and practical form. It has been developed with input from heads of technology enhanced learning (TEL), project managers, change managers, procurement professionals and commercial VLE providers. Anyone considering running a VLE review should find much of interest - it is full of invaluable insights into the challenges, potential pitfalls, and the ways to achieve a successful outcome. As someone who is about to embark upon a review, I for one will be drawing on it heavily!”

 

Formats:

CIS Survey 2018

Date: 18 April 2019

Categories:

Survey

Author:

ucisa Corporate Information Systems Group

Description:

The survey is carried out annually and provides a simple snapshot of the core corporate information systems in use by ucisa members. It is open to all ucisa members and collects basic information about the main corporate information systems (CIS) in use in the HE sector. The snapshot is supplemented by a report which shows the trends in CIS use.

Formats:

Approaches to Business Continuity in Universities

Date: 28 March 2019

Categories:

Best Practice Guide

Author:

ucisa

Description:

Approaches to Business Continuity in Universities is a concise resource for anyone responsible for a business-critical process within their institution and those, such as members of the Board of Governors, who have oversight responsibilities for these processes.

Constructed using interviews with eleven experienced professionals from across the sector, the publication looks at how to create a business continuity plan, how to test it and how to embed business continuity planning into your organisation. It also contains prompts to help the reader consider their department's readiness for significant disruptions such as severe weather, the failure to renew a contract with a major monopoly supply or a denial of service attack on the academic network.

Approaches to Business Continuity in Universities has been written for registrars, finance directors, heads of HR, libraries and estates, CIOs and other professional services, and for those with an interest with business continuity such as the audit committee.

Formats:

2018 TEL survey case studies

Date: 22 January 2019

Categories:

Case Study

Author:

ucisa Digital Education Group

Description:

This publication presents a series of case studies on institutional approaches to the management of Technology.

Enhanced Learning (TEL) services and is intended to serve as a companion report to the 2018 ucisa Technology Enhanced Learning Survey Report, which captures TEL developments across the UK Higher Education (HE) sector. This publication builds on the series of case study interviews which accompanied the ucisa TEL Survey reports in 2010, 2012, 2014 and 2016

Formats:

2018 Technology Enhanced Learning survey

Date: 10 December 2018

Categories:

Survey

Author:

ucisa Digital Education Group

Description:

The Digital Education Group has carried out regular surveys on the use of technology enhanced learning in the higher education sector. In addition to reviewing the technology in use, the survey looks at the drivers behind the adoption of technology enhanced learning in institutions. The results of the 2018 survey, the ninth in the series, have now been published. Details of all the surveys are available upon request

Formats:

Privacy Impact Assessment Toolkit

Date: 16 August 2018

Categories:

Toolkit

Author:

ucisa

Description:

The ucisa Privacy Impact Assessment Toolkit explains how to carry out Privacy Impact Assessments, and has been written specifically to meet the needs of the higher education community. A template for recording the outcomes of a Privacy Impact Assessment is also included within the Toolkit, which is available as a PDF. A companion volume, available as a Word document,  containing a worked example of a PIA for the introduction of Microsoft Office 365 at a fictional university illustrates how the process works and the type of privacy risks that a PIA can highlight.

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

Formats:

ucisa IT Comms Toolkit

Date: 06 July 2018

Categories:

Toolkit

Author:

ucisa Support Services Group

Description:

The aim of this Toolkit is to provide the ucisa community with a resource that anyone involved in IT communications can use. Whether you have an embedded communications team, a central university team or it’s everyone’s responsibility, there’s always room for improvement, and we hope that even someone who has worked in comms for several years can learn from this resource.

Formats:

The truth about data and analytics

Date: 04 April 2018

Categories:

General

Author:

ucisa and SeroHE

Description:

The truth about data and analytics is the result of a recent workshop of practitioners in this field who were prepared to share the truth about the challenges and the way of advancing data and analytics relevant to the HE sector. The workshop was hosted by ucisa and facilitated by Sero HE, a digital technology consultancy focused on the HE sector.

This report is written primarily for those with responsibility for data analytics in higher education institutions. It focuses on issues currently being experienced by institutions and provides a set of pointers for best practice identified from real world cases. It is written in a concise, practical style to provide an easily digestible thought piece, rather than an exhaustive study.

The report includes case studies from three higher education institutions, plus insights from the further education sector and overseas.

Please note that this document was published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

 

Formats:

GDPR is coming - what shall we do

Date: 23 March 2018

Categories:

Best Practice Guide

Author:

ucisa Corporate Information Systems Group

Description:

Universities and Colleges are increasingly aware of the impending need to comply with the General Data Protection Regulations (GDPR) from 25 May 2018. However, in many institutions this translates to high level corporate projects that do not include or appropriately communicate with the IT community. Those charged with managing institutions’ corporate information systems are well placed to understand both the current practices with regard to data management and the feasibility and impact of changes required to comply with GDPR. Evidence, however, suggests that such colleagues are not always sufficiently included in GDPR projects.

Formats:

UK HE Capability Model

Date: 15 March 2018

Categories:

General

Author:

ucisa Enterprise Architecture CoP

Description:

ucisa Enterprise Architecture Community of Practice began a project to create a generic capability model for the UK HE sector. In simple terms this project has tried to identify, and group, all the individual ‘building blocks’ (capabilities) required to run a UK HE organisation.

Formats:

UCISA Strategic Plan: 2018-22 Connecting and Collaborating for Success

Date: 09 March 2018

Categories:

General, ucisa Update, Audio and Video

Author:

ucisa Board of Trustees

Description:

ucisa's Strategic Plan for the five-year period 2018-2022 is the culmination of an ambitious two-year project to reshape and refocus the organisation to meet not only current, but the future and emerging needs of you, our members, to 2022. As an organisation run by members for the benefit of the entire membership, both the development of the Strategic Plan and the key deliverables have been driven by the collective views and priorities you put forward. It's a shared plan requiring shared input to deliver shared advantage and means ucisa will continue to create real benefit and value for all of us in the years ahead. Among the key themes are making resources more accessible and relevant to the wider community supporting technology use, opening new communication channels to share knowledge more easily and placing even greater emphasis on informing, promoting and fostering ucisa's expert member community and the know-how needed to continue to make effective use of technology in delivering an excellent student experience and operational efficiency.

 

Formats:

The UK Higher Education Service Desk Toolkit

Date: 05 July 2017

Categories:

Toolkit

Author:

ucisa Support Services Group

Description:

This Toolkit provides an overview of service desk good practice in a higher education context, and is supported by practical guidance that has been collated from across the support services community.

Formats:

Establishing Process Improvement Capabilty in an HE enviroment

Date: 04 November 2016

Categories:

Best Practice Guide

Author:

ucisa Project and Change Management Group

Description:

Process improvement activity is increasing in UK universities, partly in response to calls for increased effectiveness and efficiency but also as a response to today’s rapidly changing political and economic environment.

This guide seeks to evidence what higher educational organisations are currently doing to embed process improvement capability and to support those considering undertaking such activity or those already doing so.

 

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

Formats:

The UK Higher Education Learning Space Toolkit

Date: 28 August 2016

Categories:

Toolkit

Author:

SCHOMS, AUDE and ucisa

Description:

The Toolkit provides guidance for Audiovisual, IT and Estates teams, and demonstrates why the provision of excellent learning spaces should be a strategic, institution-wide concern.

Constructed from interviews from eleven experienced professionals, the Toolkit explores pedagogical principles and their place in learning space design, and gives an honest insight in to the realities of cross-professional working in universities and colleges. The Toolkit includes advice on: managing a learning space project, working with professional advisors, considerations for particular types of learning space, using learning technologies, the evaluation of learning spaces and changing working practices.

Formats:

Effective Benefits Management for IT and Business Change Projects

Date: 04 July 2016

Categories:

Toolkit

Author:

ucisa Project and Change Management Group

Description:

This toolkit aims to provide an overview of the principles behind Benefits Realisation and some basic tools for use in projects in HE and other sectors, while providing some signposts to more sophisticated techniques that are available should a project require them. Benefits management aims to ensure that benefits that have been identified at the start of a project are realised and that any benefits that emerge as the project progresses are properly exploited. As many project benefits are not realised until after the project is closed it is important that appropriate structures are put in place to monitor benefits realisation post project.

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

Formats:

Social Media Toolkit: a practical guide to achieving benefits and managing risks

Date: 10 December 2015

Categories:

Best Practice Guide, Toolkit

Author:

ucisa

Description:

This Toolkit stems from growing interest in the use of social media within the ucisa community. With institutional stakeholders looking increasingly to their information services departments for support in this area, our members sought a reference guide to help them answer a range of questions on related topics. More than that, however, they were seeking practical, contextual examples of use that would inspire others within their institution to take advantage of the affordances of a set of tools that offer new forms of engagement and ways to enhance many aspects of everyday business practice.


Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

Formats:

Establishing a PMO in and HE environment

Date: 15 October 2015

Categories:

Best Practice Guide

Author:

ucisa-PCMG

Description:

The purpose of this document is to provide guidance for higher education institutions considering establishing a Project Management Office (PMO) function. It includes advice on designing your PMO and on implementation as well as providing a set of example artefacts. This guide particularly addresses the situation where the PMO is looking after business change and IT projects only, rather than a joint Estates/IT PMO, although much of the following will be applicable in both cases.

This guide forms part of a set of ucisa Project and Change Management publications including the Major Project Governance Assessment Toolkit and the guide to Effective Risk Management for IT and Business Change Projects and is intended to be used in conjunction with them. (Both available on request)

 

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.


Formats:

ucisa Information Security Management Toolkit

Date: 17 March 2015

Categories:

Toolkit

Author:

ucisa

Description:

The ucisa Information Security Management Toolkit has been constructed for use by information security/governance professionals wishing to put in place an ISMS in their organisation. It also addresses how to convey the importance of information security to the organisation, since the need for an ISMS is based upon the acceptance that information security is worth investing in. This edition of the Toolkit outlines an approach to successfully implement an ISMS based on ISO/IEC 27001:2013 (Information technology — Security techniques — Information security management systems — Requirements). It is intended as a practical resource, providing an overview of the key aspects of a successful ISMS and guidance on how to implement them. It also includes case studies, as well as templates and example resources which organisations can tailor to suit their needs.

A high quality printed copy of this publication is available upon request

Please note that these documents were published before the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 came into force and as such may not be fully accessible.

Formats:

Recent News and Views

Recordings and presentations from CISG-PCMG20
Corporate Information Systems Group
Project and Change Management Group

Now available

23 November 2020 View Details
GDPR lock
The fifth ucisa CPD webinar open
ucisa
ucisa Board of Trustees

GDPR – Data Protection Lessons Learned from a Departing DPO

20 November 2020 View Details
Recordings and presentations from ucisa London November event
ucisa London Group

Now available

18 November 2020 View Details