18 November 2020
19 November 2020
20 November 2020
20 November 2020
About the Event
Storming and Performing… In the New Normal?
Since our last conference things have changed, the year 2020 has brought a lot of uncertainty to the sector, both in our institutions and in our relationships with suppliers and partners. Covid-19 has forced us to make hard decisions in short timeframes under severe financial pressure, which have had massive implications for our users. We have made big changes to our business environments and supporting infrastructure and seen a huge move to remote online working for staff. We now face the challenge of Academic Year 2020/2021 and the move to remote teaching delivery and a rapid adoption of blended learning approaches.
Although this last number of months has been exceptionally challenging and busy with work prioritisation, planning and rapid deployments, we need to take time to congratulate ourselves as individuals, institutions and as a sector. You have performed exceptionally well in the face of major challenges and have showed remarkable resilience, agility and speed in delivering the systems and environments that have allowed our institutions to continue to provide quality ‘business as usual’ services that are robust and secure. Well done.
Undoubtedly, we have made compromises to deliver performant systems quickly, but we have shown real innovation and leadership in doing so. We have proved we can work agilely, ‘Storming and Performing’ during Covid-19 we have delivered great benefits for our staff and students, but are DevOps practices becoming the norm in your institution? How are we ensuring data integration, portability and security continue to be part of our strategic approach? What constitutes the “New Normal” way of working in your area? How are remote working models, distributed services, remote and blended learning, cloud provision, agile development with just in time delivery being embedded in your institution? Is change being embraced, or just seen as inevitable? What has been the impact on your Risk and Governance policies?
This year the conference will be online, and we seek to explore the new environments and landscapes that Covid-19 has necessitated, recognising that many of these changes will be here to stay. We want to celebrate the success stories, look at the lessons learned and identify what you would not do again. There have been many challenges to overcome this year and we want you to share your experience and tell the community about your collaborations with suppliers. Our suppliers have been exploring new ways to engage with and support us in these changing times; licensing and business models will need to be adapted to reflect the new modes of delivery, an especially relevant issue in the light of decreasing institutional budgets. Many institutions face stark financial choices and are looking now more than ever to technology to help deliver innovative solutions and value for money. What impact will this new service delivery and working model have on the implementation of your Education, Research, and overall Digital Strategies? Has the rulebook just been torn up in your institution? Has your strategy just been achieved 3 years early? What challenges do you see ahead and what are you doing about them?
We hope you can join us at what promises to be an exciting and informative Virtual Conference from 18th-20th November 2020.
Professor Dame Nancy Rothwell
President & Vice-Chancellor
The University of Manchester
Professor Robert Allison
Vice-Chancellor and President of Loughborough University
President and Director of Loughborough Students’ Union, the partner SU of Loughborough University and Loughborough College
Media entrepreneur, broadcaster and performer
The Chief Information Officer is responsible for ensuring that the information services and systems support the delivery of the University Strategy. He leads on implementing the Digital Strategy, supporting teaching, research, learning, administration, and the wider student experience. John joined Durham University in May 2019 from the University of Hull, where he was Director of ICT and directed a multi-million-pound programme to transform the University’s IT services, including their infrastructure, business systems and Wi-Fi. He has worked in a range of industries during his career, from PwC to Gulf Oil, Codemasters to Sheffield Hallam University.
Deputy Director, Quality and Service Improvement
University of Canberra
Melissa Hankinson leads the University of Canberra’s Quality and Service Improvement unit, committed to embedding a culture of continuous improvement through training and communities of practice, while also leading transformational improvement projects. She is Deputy Chair of the Asia-Pacific chapter of the Lean in Higher Education Network, and elected professional staff representative on the University of Canberra Council.
Innovator, Academic, Consultant
Vice President of Digital Transformation
As vice president of digital transformation, Richard Forrest leads the strategy and management of Ellucian’s digital transformation organization and he is responsible for planning, readiness and delivery of Ellucian’s thought leadership, enterprise architecture and services engineering practices. Previously, Richard held leadership roles in product management, business development and presales, leading both engineering and product strategy teams to scale Ellucian’s products for our global markets.
Director of Digital Experience
As Director of Digital Experience, Vicky leads the design and development of Falmouth University’s digital environments and is responsible for maintaining standards, driving enhancement and supporting innovation and transformation across the areas of Digital Learning & Teaching, Business Services and Data Management. As the champion of the One Falmouth digital approach she is responsible for the delivery of centralised and integrated development, support and training across all of the University’s digital platforms ensuring that the digital experience of Falmouth students, staff and other stakeholders supports best practice in user experience and user interface design.
Director of IT
Birkbeck, University of London
James Smith is Director of IT at Birkbeck, University of London, where he is responsible for the delivery of systems and services that are relied upon by Birkbeck’s staff, students, and commercial customers. The services provided support student engagement with the life-changing educational opportunities that are central to the institution’s mission, internationally recognised research, and the administration of the enterprise. James spent the early part of his career at Royal Holloway, University of London and SunGard Higher Education working on student system implementations, and retains a keen interest in corporate systems and business process development. James is vice chair of the ucisa CISG.
Senior Project Manager
University of Wolverhampton
I’m a project manager of over 10 years, with a passion for the softer skills side of the industry, having worked in a variety of different sectors from the military to banking. I’m based in Shrewsbury with my wife and two increasingly loud and energetic children under 5.
Ian Anderson is currently an Enterprise Architect at Ellucian focused on HE digital transformation. He has spent almost 30 years working within the UK higher education sector. He helped establish, then Chair, the ucisa Enterprise Architecture (EA) Community of Practice and led the creation of the UK HE Capability model to facilitate a starting point for all EA practices and help create a focal linkage point between the ‘business’ and IT.
Head of Transition and QA
King’s College University
IT Programme Manager, Exeter IT Covid-19 Response and Enhance
University of Exeter
Assistant Director, Solution Development
Queen Mary University of London
Business Solutions Architect and Field CTO for UK Public Sector
Adrian Cooper is Business Solutions Architect and Field CTO for UK Public Sector for NetApp. In this role, he is responsible for developing technical relationships with customers and partners across the public sector to support them in their digital journeys and to get the most out of their data. Adrian has worked in the IT industry for more than 30 years, with the last 8 years spent at NetApp in Senior management roles in Solutions Engineering. Prior to that, he held Director-level roles at Memorex Telex, EDS Global Field Services, a&o and Simplexo.
Assistant Director, Research Operations
University College London
Mark has been Assistant Director, Research Operations in Research Services at UCL since February 2018 having worked in the HEI research funding management sector for 23 years.
Lokesh is a freelance IT consultant with over 16 years’ experience and having spent the last 10 years in the HE sector in areas of Student Records, Curriculum Management and Timetabling. Lokesh has built all the CMIS interfaces as well as the online and mobile timetable applications at Loughborough University.
Mike has 20 years’ experience of academic timetabling in both FE and HE institutions. As Timetable Manager at Loughborough University, Mike is the senior strategic lead of the Timetabling team and has achieved a consistent top 10 ranking for timetabling in the National Student Survey (NSS) over 10 years.