SSG26: Beyond Support: Driving Strategic Value Through Service

About the Event

In the ever-evolving landscape of IT support in higher education, excellence is not a destination—it’s a continuous journey. Building on your valuable feedback from last year’s conference, we’re excited to invite you to join us in Leeds for the UCISA SSG26 Conference.

This year’s theme, Beyond Support, highlights the evolution of IT Support Services from a reactive role—fixing issues and responding to problems—to a proactive, strategic function that creates measurable value for higher education institutions. It focuses on innovation, collaboration, and future-ready approaches that transform support into a catalyst for institutional success.

What to Expect

First and foremost, you can expect to have the best opportunity of the year to meet with your colleagues from across the sector, share experiences, and tackle the challenges we all face together. It's not just about learning – it's about discovering how others solve the same problems you encounter every day. Our sessions are designed by people who do what you do, ensuring they’re directly relevant to your work.

After a day of thought-provoking discussions, enjoy evenings packed with fun activities themed around our fantastic host city, Leeds. It’s the perfect chance to unwind, network, and soak in the local culture.

Book now to avoid disappointment – we can't wait to see you there!