A Decade of Service: The Evolution of Enterprise Service Management at King's Service Centre
Ben Stokes-Reade, Head of Service Management, King's College London
As we celebrate the 10th anniversary of the King's Service Centre, we reflect on the evolution of Enterprise Service Management (ESM) within the organisation. From its early foundations to becoming a strategic enabler across King's College London, this session will explore key milestones, lessons learned, and the transformative role ESM has played in driving efficiency, innovation, and user satisfaction.How we use Power BI in Education
Johnny De Silva, Head of Education Systems, King's College London
