Leveraging Enterprise Service Management and Power BI for Institutional Agility and Educational Insight

About the Event

Looking to strengthen service management in your institution? Join this session to discover how King’s College London has transformed its approach over the last decade, moving from traditional IT support to a strategic, organisation-wide model of Enterprise Service Management (ESM).

You’ll hear real-world examples of how King’s embedded ESM across diverse areas like Estates, HR, Residences, and Admissions, and how data tools like Power BI are being used to drive service improvement, user satisfaction, and smarter planning.

Whether you're just starting out or looking to take your service management maturity to the next level, this session offers practical insights, transferable lessons, and proven strategies you can apply in your own context.

Come for the journey—leave with ideas you can take back to your institution.