Day 3 - plenary abstracts Thursday 23 March

Thursday 23 March


The 7 big DEI mistakes
Rob O'Donohue, Senior Director, Analyst, Gartner

Common but avoidable mistakes can keep organisations from achieving DEI advancement. This session shows CIOs the DEI pitfalls to evade and how to develop a measurable action plan that leads to progress on this key organisational priority.


Tackling Today’s Student Engagement Challenges
Anthony Phillips, Country Manager - UK, Ready Education

Today’s students expect more from your institution. Apart from their academic careers, students expect to be communicated with in a modern way, they expect to be engaged right from the start, and they expect to be part of your campus community. The question is: how do you live up to those high expectations?

Innovative digital solutions have proven effective in improving student communication, increasing student engagement and personalising the overall student experience. This session will share valuable learnings and insights on how an institution has effectively personalised the student journey.


Trust, teamwork and technology: building a culture of educational innovation at scale
Professor Osama Khan, Pro-Vice-Chancellor, Academic and Nick Gilbert, Chief Information and Digital Officer, University of Surrey

This is a session where we, a Pro-Vice-Chancellor Academic and a Chief Information and Digital Officer, will share our journey of building a trusting relationship to serve our academic and learner communities. We will reflect on what qualities we foster among our teams, give them space to innovate and collaborate, and drive motivation to deliver at pace. We will share our story of building a bridge between academic and professional services communities, where the frequent users are our students. Finally, we will showcase some tech transformation and implementation that may not be ground-breaking but delivered at pace and at scale. It’ll be an interactive session and we will have some fun!


Professionalising HE digital transformation
John Butterworth, Director OCIO, Nick Leak, CIO, King's College London, Fiona Greig, Director of Library & IT Services, University of Winchester Krish Pilicudale, Director of Digital Information, University of Huddersfield and Nick Gilbert, CIDO, University of Surrey

Professionalising HE digital transformation – Panel discussion on how using existing frameworks (including Business Technology Standard/ BTS and HERM) can underpin universities operating models, support the professionalisation of their IT and can provide a structure to enable digital transformation. Panel includes leading CIO’s from across the sector and the founder of the Business Technology Standard.