Academic Software

Academic Software is a global leader in providing innovative licensing and deployment solutions for the education sector. The platform provides 100% of an institution’s software, cloud, and web applications, simplifying the licensing of digital resources through a range of deployment methods for every user on any device. Support is available through our Multilingual helpdesk for end-users.

Barclay Rae Consulting

Barclay Rae Consulting (BRC) provides proven, fast, and effective advisory and assessment services – to help service teams and professionals deliver excellence to their customers. BRC uses best practice frameworks and the ITSM Goodness methodology for practical and successful transformations for the ITSM and ESM industry.


EasyVista is a global software provider of intelligent solutions for enterprise service management, remote support, and self-healing technologies. Leveraging the power of ITSM, Self-Help, AI, unattended endpoint management, and IT process automation, EasyVista makes it easy for companies to embrace a customer-focused, proactive, and predictive approach to their service and support delivery.


Our SMART AI platform is integrated with Generative AI to give you control - enabling rapid, secure and scalable deployment of AI across all operational scenarios. Pre-trained in over 1,000 distinct University topics and available to deploy across student contact channels, with SMART Student IT Support universities can streamline processes, tackle service demand spikes, and enhance student satisfaction. Benefit from a single digital front door, reduced waiting times, 24/7 support, prioritised complex cases, decreased ticket volumes, and seamless integration with existing systems. Embrace the future of education with ICS.AI SMART, a comprehensive solution designed to thrive in the AI revolution.


I ITGL is a trusted digital consultancy helping education institutions transform their digital infrastructure and create opportunities for innovation. We specialise in ensuring that security is built-in from the outset, enabling elevated student and staff experiences, increasing well-being and safety, reducing operational costs and carbon emissions. Our solutions are designed to help universities gain best value from their funding and provide the agility and creativity needed to meet the challenges of tomorrow. Come visit us at UCISA23 to see how we can help you create a digitally-enabled campus for your institution.


Budget pressures on universities makes it more important than ever to find the best combination of price, capability and ease of use in ITxM solutions. MarXtar’s “Best of Breed” approach brings a curated selection of market-leading vendors and our years of industry experience to support your University’s specific needs.

Morgan Hunt

Roc Technologies

Roc is a UK technology business working with customers where security and the protection of sensitive data are critical. We use our experience, capabilities, and technology to make sustainable change easy for our Higher Education customers, focusing on outcomes such as improving student and staff experience and satisfaction. 


Softcat plc (LSE:SCT) are a leading IT infrastructure provider and a FTSE 250 listed company. Accredited on many national frameworks, we provide universities with workplace, datacentre, networking and security solutions combined with all the services required to design, deliver and support these on premise or in the cloud. Softcat are passionate about outstanding employee satisfaction and world-class customer service – both of which inspire a flexible, friendly approach to business.


Trusted by more than 200 educational institutions around the world, Splashtop provides high-performing remote access and support solutions for hybrid learning, flexible work, and IT support. The Splashtop application supports all desktop and mobile devices across operating systems, delivering the in-person experience students and staff need, with the enterprise-grade security IT can trust.


Liquit makes applications and end users work harmoniously and transparently in the way that everyone demands and expects. At the same time, giving your IT team the management and provisioning control that’s fast, simple, and transparent. This is how end-to-end application management was meant to work for every organisation.


At TOPdesk, we believe in helping people do the work they love and do best. To make this happen, we offer a service management solution that combines a ready-to-use tool with dedicated in-house experts. We don’t just create software for consistently great service delivery. We make sure you can achieve your goals, step by step. Whether you want to focus on self-service or join forces with other service teams, our people have loads of best practices to share. And because our software is so easy to adjust, you can continue to make improvements to your service delivery, one step at a time.


Waterstons has been creating digital clarity since 1994, blending technology with strategy, forging long-term partnerships and delivering brilliance to businesses across the UK and Australia from its offices in Durham, Glasgow, London and Sydney. By offering all digital services from in-house IT management, cyber security and data analysis, to consulting, mergers and acquisitions, and creating bespoke software, the team of over 250 experts has a wealth of knowledge to help any business, anywhere.

WM Promus

WM Promus is a team of experts dedicated to delivering digital transformation consultancy and solutions in the past 14 years. Using the best of DevOps, ITSM, RPA, AI and cyber security technologies, we help transform IT Services to increase return on IT investment, predict and prevent service issues while improving productivity through automation and repeatability.


An ITSM solution and cloud-based ServiceDesk, HaloITSM delivers lightning-fast Service Management in an intuitive, codeless interface. HaloITSM supplies flexible ITIL processes including out-of-the-box CMDB, Automation engine, AI-powered chatbot and integrations with best-of-breed tools. HaloITSM has been providing frictionless migrations for years, with significant reduction in total ownership cost.