Unified Comms today

Booking Closed


25 February 2020

Book Before

25 February 2020


Austin Court, Birmingham

About the Event

Where have we got to

During this one day event speakers from within the HE sector and wider industry will look at what Unified Comms actually means to organisations and what has been done, if anything, in delivering it. We'll discuss the success (or otherwise) of those deployments and look at lessons that could be learnt.

The day is targeted at those responsible for the delivery of UC services, either in technical or managerial capacities, colleagues in the broader networking IT roles and those that use these facilities in their day-to-day roles.

In addition to the presentations and a panel discussion there will be a number of opportunities to meet and network with others attending the event.


black and white head shot of a man

Robert Dew

Network and Telecommunications Manager

Cardiff University

Head shot of Lynne Newbitt

Lynne Newbitt

Team Manager, IT Services

Loughborough University

Headshot of David Mailer

David Mailer


4C Strategies Ltd

Black and white photo of a man smiling

Mark Franklin

Head of Network Services

University of Sheffield

person smiling at the camera

Christi Hopkinson

Head of Service Operations

University of the West of England

More Info

I’ve been working in IT since 1993 starting off as a Microsoft application trainer, moving into desktop support, server support and virtual environments. I’ve been in my current role for the last 4 years. My teams are responsible for the virtual and physical infrastructure at UWE, including Unified Communications.

Headshot photograph of Terry Gray

Terry Gray IMImobile

Business Development Manager

IMImobile (Rostrvm Solutions)

More Info

Terry is well known in the Higher Education sector having worked closely with several universities across the UK to deliver contact centre and clearing solutions in a previous role. Terry has been involved with Contact Centres for 25 years and is a member of the Public Sector Team at IMImobile.

Event Schedule



Registration and Refreshments


Welcome, introductions and housekeeping


Mission Impossible: Deploying Skype for Business campus wide in challenging circumstances

Robert Dew, Cardiff University

UC – what does it mean to your users?

Lynne Newbitt, Loughborough University
Presentation [PDF]

Refreshments, suppliers' exhibition and networking opportunities


Interactive Workshop/ Panel discussion

Led by Mark Franklin, University of Sheffield and Dave Mailer, 4C Strategies

Discussion topics may include:

1.       What does the end-of life for ISDN and analogue services mean and how should it be dealt with?

2.       The impact of cloud telephony and UC Services for Universities.  Has the time for widespread take-up arrived?

3.       What contact centre strategies for Universities? (including micro contact-centres and multi-channel).

4.       Device Strategies - do all  users need desktop phones (or even external telephone numbers)?

5.       What is the demand for room based video-conferencing and how should it be incorporated into UC strategies?




Customer Experience Automation: Where Are We Now?

Terry Gray, Rostrvm
Presentation [PDF]

Why should Universities embrace Unified Comms?

Christi Hopkinson, University of the West of England
Presentation [PDF]

Saving on the cost of telephony at Sheffield

Mark Franklin, University of Sheffield
Presentation [PDF]

Closing comments and discussion