IT Comms Toolkit

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Welcome to the ucisa Communications Toolkit


"Getting your IT communications right can lead to improved customer trust, reputation and engagement. As IT Services teams we need to communicate effectively with a vast range of different stakeholders.

The aim of this Toolkit is to provide the UCISA community with a resource that anyone involved in IT communications can use. Whether you have an embedded communications team, a central university team or it’s everyone’s responsibility, there’s always room for improvement, and we hope that even someone who has worked in comms for several years can learn from this resource.”

Sarah Kennedy | Head of Desktop and Printing Services, IT Services, University of York


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In this section we look at why IT departments in universities and colleges see value in creating good communications, what the drivers are for formalising this activity and what a communications strategy needs to contain.    From finding the right tone for your message to evaluating whether your comms have been effective, this section is packed full of tips and examples from across the sector. 
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What do we need to tell people and what do we want to tell people. Whether it’s planned downtime or success within the department — keep it simple, make it meaningful and remember the human stories.
  Some stakeholders require daily contact, while others may only want to be communicated with or asked for feedback every few months. Put yourself in their place: what would you like to know and how might you like to share your responses with the IT department?

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