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Publication name:ITIL
Author: ITIL
Created: 24 May 2010
Categories: Best Practice Guide

UCISA learnt, via the Top Concerns Survey, that many institutions are interested in ITIL, and established an ITIL for the HE Community Project Steering Group to see how ITIL might be made more HE friendly. The resources resulting from the Group’s work are available here and we hope they will prove useful as institutions look to the ITIL framework to review and improve their service management processes.  

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