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Cost of IT downtime

Publication name:Cost of IT downtime
Author: UCISA
Created: 23 March 2011
Categories: Best Practice Guide

Description: The move towards 24/7 operation and service delivery and increased dependency on IT to deliver all aspects of a higher education institution’s (HEI) business has resulted in a significant investment in technological solutions to deliver increased systems resilience and business continuity. This investment has often been made without a full business case being established.

UCISA commissioned Jermyn Consulting to examine the financial impacts on higher education institutions (HEIs) of prolonged disruption to IT services. The project was funded through a grant awarded under HEFCE’s Leadership, Management and Governance Fund.

The results are published in the report below, supplemented by a number of appendices.

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