|Description: ||The move towards 24/7 operation and service delivery and increased dependency on IT to deliver all aspects of a higher education institution’s (HEI) business has resulted in a significant investment in technological solutions to deliver increased systems resilience and business continuity. This investment has often been made without a full business case being established.|
UCISA commissioned Jermyn Consulting to examine the financial impacts on higher education institutions (HEIs) of prolonged disruption to IT services. The project was funded through a grant awarded under HEFCE’s Leadership, Management and Governance Fund.
The results are published in the report below, supplemented by a number of appendices.