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The videos, presentations and resources from SSG18 are now available. 
Posted:  16 July 2018

UCISA IT Communications Toolkit  - a resource for higher and further education institutions

The project lead, Sarah Peace, Head of Desktop and Printing Services at the University of York explains, “The aim of this Toolkit is to provide the UCISA community with a resource that anyone involved in IT communications can use. Whether you have an embedded communications team, a central university team or it’s everyone’s responsibility, there’s always room for improvement, and we hope that even someone who has worked in comms for several years can learn from this resource.”

The Toolkit is split into four sections: why communicate?, how to communicate, when to communicate and who to communicate to.  But perhaps the most valuable part of the Toolkit is the resources section – a repository of graphics, templates, strategies and videos that you are invited to explore and repurpose.

Posted:  6 July 2018
Lots of work has been put in across the sector understanding the impact of GDPR on areas such as staff/student records, alumni relations, fundraising and marketing/communications – but little thought has been put into what it means for the provision of IT support. Gareth Edwards, Head of IT, Engineering Science, University of Oxford, Rachel Fligelstone, Head of Service Strategy and Communications, Lancaster University and Jenny Jordan, Customer Services Manager, Edge Hill University ran a community day for UCISA members. The resources from the day are now available
Posted:  30 April 2018

Various resources are now available from the SS17 Conference. There is a page of blogs and other useful information. PDFs of the presentations are also now online along with videos of the sessions.

Posted:  25 July 2017


UCISA is please to announce the launch of the UK Higher Education Service Desk Toolkit.

It provides an overview of service desk good practice in a higher education context, and is supported by practical guidance that has been collated from across the support services community.

Posted:  6 July 2017

UCISA, Cherwell Software and the Service Desk Institute (SDI) are working together to carry out a comprehensive survey of IT Service Desks within the UK higher education sector. The survey was launched on Tuesday 15 October and will remain open until 30 November.

The outcomes from the survey will be published in a report in February 2014 and will be presented at the UCISA14 Conference in Brighton, 26 – 28 March.

Posted:  15 October 2013

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