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SSG - GDPR and IT support community day 

   Support Services Group (SSG) 

13 April 2018
Faculty of Health and Social Care , Edge Hill University



 UCISA-SSG ran Community Day on Friday 13th April at Edge Hill University's Faculty of Health and Social Care in the centre of Manchester 


Lots of work has been put in across the sector understanding the impact of GDPR on areas such as staff/student records, alumni relations, fundraising and marketing/communications - but little thought has been put into what it means for the provision of IT support.


  • Do we understand our data and where it is? What's in your ITSM tool and should it even be there?!

  • How do we manage data retention vs. the need for reporting and understanding trends?

  • Are we keeping our suppliers in line?

  • Getting consent - when is a privacy statement not enough?

  • Are we prepared to support our users on GDPR?


The day was a mix of workshop activity, and talks from colleagues inside and outside the sector, focusing on what GDPR means for day-to-day IT activity. There was also input from some data protection and governance colleagues from HE institutions.


(There was also the UCISA Cyber Security Survival Guide event in May)


The aim of the day was to collectively understand some of the issues, discuss them with peers and subject matter experts, and have some ideas for addressing them thus allowing members to go bring back thoughts and ideas to their institutions to explore with their own DP/GDPR teams.






Event Information
Event: SSG - GDPR and IT support community day
Date: 13 April 2018
Venue: Faculty of Health and Social Care , Edge Hill University
Status: open

Resources from the day
Group Information
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