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   Support Services Group (SSG) 

15 September 2017
Kingsway Hall Hotel


DevOps is emerging as the new de facto approach for IT organisations, often seen to be in conflict or opposition to traditional ITSM and ITIL ways of working. DevOps is meant to be a collaborative agile approach with a new and enlightened culture that brings together and aims to eliminate old silo ways of working. Often it is seen to be more of a new development way of working but in fact the value comes from collaboration and joined-up delivery across IT organisations. While interest and desire for adoption grows, there is a need to have a clear focus on what DevOps is and how this can add value to organisations.

This workshop will cover DevOps, particularly from the operations side, and how to combine DevOps and traditional IT/ITSM ways of working.

Presentations and workshop activities will focus on what DevOps is and what it isn’t, what the key areas and concepts are and how it can be practically used by an organisation to improve their quality and efficiency.


  • What is DevOps really? – basic definitions

  • The three ways and key concepts

  • DevOps vs ITSM – busting the myths and marketing hype

  • How does DevOps work with traditional models like ITIL, as well as emerging disciplines like IT4IT, BRM and Bi-Modal IT?

  • What are DevOps roles, DevOps teams and DevOps tools?  Do they exist or need to?


Who is this workshop for?
The session provides simple practical guidance for those new to DevOps, as well as some clarity and direction for more experienced DevOps and ITSM professionals. This is aimed at IT service providers in HE, although is relevant for all IT service providers and service management professionals. Specifically, this is for those who need to develop DevOps and collaborative, Lean and agile ways of working. This includes anyone working in IT service management, IT management, IT services and support, so CIOs, IT Directors, service managers, business relationship managers, IT support managers, service desk managers, service level managers and operational managers.

Workshop sessions will involve practical breakout discussions around practical implementation of new ways of working, including DevOps in enterprise organisations.

Please note that this is a small, very focused workshop and so places are limited.

Members: £300 (inc VAT)
Non members: £420 (inc VAT)



Event Information
Event: DevOps (2) FULLY BOOKED
Date: 15 September 2017
Venue: Kingsway Hall Hotel
Book by:  18 August 2017

Group Information
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