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Business showcases
Thinking outside the Box.  How a little bit of box made a big difference
Chris Dixon, Head of Operations, Lancaster University and Valerie Focke, Head of Education – EMEA,
Lancaster had a number of storage challenges which you may well share.  This presentation shows how by using cloud storage provided by they were able to achieve a number of great benefits, have a bit of fun and win an award long the way.  We will also be sharing some of the use cases for Box at Lancaster.
Chris Dixon
Chris Dixon is Head of Service Delivery and Operations at Lancaster University and was involved in the design, implementation and support of Box at Lancaster. He even dressed up in a box to aid the promotion, a move which won Lancaster a marketing award.
Chris Dixon
Valerie Focke
Valerie Focke is the Manager of Education for EMEA at Box and was directly involved in brokering the partnership between Lancaster University and Box as well as more than 200 institutions across Europe.  She had nothing to do with dressing Chris in a box.


Valerie Focke 

RMS Services Ltd
Partnering with Amazon Web Services to remove the capital cost of deploying solutions and minimising total cost of ownership
Nigel Beresford, Managing Director, RMS Services Ltd
KSS will talk about – FastPass, and the transition from historical onsite installations to the cloud, and how this is being used by various organisations with requirements for user driven password reset and synchronisation capabilities, and a desire to remove load from the in house service desk.

Nigel Beresford is the managing Director of the Knowledge group which distributes self-service password reset software. The Company has partnered with its supplier FastPass to run and deliver the software as a service over the cloud globally


It's not just for IT!
Sandra Gillham, IT Service Desk Manager, Keele University and Hannah Price Senior Consultant, TOPdesk
How do theory and reality for development of digital capabilities compare?  What is important when offering a practical online solution to up skill digitally, particularly for fast evolving ICT skills?  This session aims to give a brief theoretical insight and show a practical example of how an online learning solution has enabled a more flexible model of training digital capabilities.
Sandra Gillham

Sandra Gillman


Hannah Price

As a Service Management Consultant for TOPdesk, Hannah helps numerous organisations with designing, implementing and optimising their processes. She collaborates with managers and executives to ensure that the solution and processes meet the customers’ requirements and their organisation’s needs. Hannah regularly presents on customer satisfaction both at customer events and external events like SITS.

Hannah Price

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