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Mark Cleary, Research Director, Gartner UK Ltd
An Infrastructure and Operations Vision for 2020 and Beyond
Infrastructure & Operations (I&O) ability to participate and contribute to their organizations digital initiatives needs I&O leadership, not just management. It's time to make I&O digital business platform-ready. Many I&O leaders are at the stage where they need to understand how I&O transformation will help support and scale digital initiatives of your enterprise. Learn how "Platform Thinking" – ecosystems, data-driven trust, new operating model and bimodal IT – will transform I&O.            

Mark Cleary has more than 25 years' experience working in the IT industry providing leadership and ITSM consultancy to FTSE 100 companies. His working life started with Barclays Bank where his final role was Director of IT for Barclays Bank Africa. Mr. Cleary has assisted many organizations in assessing and improving their IT services and tools and deliver enhanced customer service in fields as diverse as financial services, retail, pharmaceutical and the public sector.            

mark cleary
Drew Cook, Director of ICT Services, University of Lincoln
People, tin, clouds and People            

Drew is Director of ICT for the University of Lincoln and joined both the University and the Education sector in January 2012 after spending over 25 years in a range of roles gaining experience in creating and implementing ICT strategy whilst working for global businesses including most recently as IT Director for Staples supporting the retail, e-commerce and logistics operations in the UK and the Staples European B2B operation.

Drew Cook
Tony Crewdson-Kennedy, Deputy Director IT Operations, London South Bank University
DellEMC - Is Cloud the great panacea? The Benefits of modernising on a HC platform – the best of both worlds.
LSBU had historically invested heavily in a Private Cloud Solution and have recently moved to a hybrid cloud solution rather than ‘lift & shift’ directly to a managed Public Cloud. Advancement in hyper converged and software defined network technologies provide a compelling reason to repatriate some services in-house. LSBU have a new IT strategy to deliver a more agile environment to support their ambitious 5 year plan to be London’s top modern university by 2020.
Tony CK 

James Davies, Director of IT Services, University for the Creative Arts
Q Associates - Creative goes beyond the Arts at UCA: The university wide implementation of HCI with a VSAN virtualization technology platform
Is a cloud first approach the right approach in today’s digital world? Learn how taking a non-traditional, creative approach to infrastructure transformation transformed UCA from a legacy Hyper-V house to a modernized, HCI vSAN hybrid cloud environment, enhancing service continuity and the digital experience.

At 34, James is one of the youngest IT Directors in the sector today. James is leading a continuous programme of digital transformation change at UCA. Recent successes include leading and implementing a cyber security strategy and deployment of Hyper-Converged Infrastructure leveraging software defined technologies enhancing the student experience.

James Davies

Dean Gardner, Cloud Chief Technologist, Softcat and Tim Hearn, Public Services Sales Director, VMware
VMware and AWS partnering in Higher Education with Softcat (Unifying Infrastructures with Hybrid Cloud) 
Universities were early adopters of cloud, fuelled by research within schools, rather than corporate IT. Shadow IT has since emerged and bi-modal disconnected IT exists within most universities.
The VMware-AWS partnership offers a valuable hybrid model that plays on the strengths of both corporate and shadow IT, bringing architectures and organisations together. We will present how Softcat engage with customers, helping them understand where public cloud can work, how to leverage existing investments in VMware and how to use the tools available to achieve this.

Dean is the Chief Technologist for cloud at Softcat. With over 20 years in IT and 10 years working with VMware technologies, Dean has gained hands on experience and a detailed understanding of the challenges associated with IT transformation. With many organisations now moving towards cloud computing, Dean provides strategic advice and defines hybrid cloud strategies to help those organisations accelerate cloud adoption.

Tim is Director, VMware Cloud on AWS, for Northern Europe. He is responsible for VMware’s Cloud business and its strategic relationship with Amazon Web Services across the region.

Tim has over 30 years’ experience in technology, has held roles at several of the industry’s leading companies, such as IBM, Cisco, Juniper and F5, and is a member of the TechUK Cloud Leadership Committee.




Martin Lomas, University of Leeds and Ed Knowles, ANS 
Creating the foundation for a digital campus

Learn how the University of Leeds has started to make a £Multi-Million IT cost saving to enable a digital campus by moving to a scalable and high-performance managed cloud solution, with the help of cloud and managed services provider, ANS Group

Ryan Kennedy, Academic Computing Team Manager, University of Reading
Nutanix - The Reading Research Cloud – How the University of Reading embraced the Nutanix Enterprise cloud
Businesses are demanding the same simplicity, elasticity and scalability as the public cloud for their important file server deployments, yet legacy NAS products continue to disappoint. Join this customer testimonial session and learn how Nutanix simplifies the deployment and management of infrastructure, while bringing unprecedented scalability.
Ryan K 
Anna Mathews, Head of Policy and Projects, UCISA
Benefits of a UCISA bursary
A short, informal session about the UCISA bursary scheme

Anna works with UCISA’s special interest groups to create resources such as the UCISA Privacy Impact Assessment Toolkit, the Information Management Security Toolkit and the Secure Network Management Best Practice Guide.

Lynne Newbitt, End User Computing Manager, Loughborough University
Making the unmanaged managed, the journey into Windows 10 provisioning

In a move to get all the Windows estate managed Loughborough University have developed a light touch managed service for all windows 10 machines, this session will explain the highs and lows of that decision including details of the Techncial services that was developed to accomplish the end goal.  

The End User Computing team are 3rd line team responsible for all managed End User Devices at Loughborough University.  Giving the talk will be Lynne Newbitt, Manager of the team, with Gary Hale, Rob Gresswell and Chris Carter designers of the solution. 

lynne newbitt
Jerry Niman, Consultant
Office365, the good, the bad and the ugly

Office 365 has been around since 2011, and has been now been adopted by at least half of all universities in the UK, with a fair proportion of the remainder seriously considering it. Now is a good time to look back on some of the sector’s experiences, good and bad, and see what lessons can be learned about office productivity tools, software-as-a-service, and the joys of licence management. Invaluable for anyone formulating their strategy for productivity and collaboration tools. Or wanting a giggle at others’ misfortunes.

Jerry Niman has worked in IT for 38 years. Since 2010 he has been consulting in the HE sector on a wide range of assignments. He was project manager for the Office 365 implementation at Bradford in 2012, and has undertaken privacy impact assessments of Office 365 for 5 universities, as well as producing the UCISA PIA Toolkit using Office 365 as a worked example. He has written several Office 365 business cases.
He set up the Office365-managers mailing list, and maintains the UK HE Cloud Collaboration Database
Edward Poll, Head of IT Infrastructure, Cranfield University
Rubrik - Cloud Data Management and enabling the journey to the cloud
Cranfield University is dependent on their data to compete in world class research and business innovation projects. With a costly and complex refresh of their multi-tier backup solution looming, Cranfield University were constrained by their legacy infrastructure but also recognised the cost and scale advantages of Public Cloud.
Rubrik delivered a hybrid cloud data management solution with native Microsoft Azure integration that reduced costs by 50%. The IT team now benefit from a single highly automated, complete platform for backup, DR and archival that will seamlessly scale.

Tim Purkiss, Senior Identity Management Analyst, University of London
Why is Identity and Access Management so hard to do?

Looking at some of the challenges facing organisations attempting to implement effective Identity and Access Management in the Higher Education sector and provide some suggestions for how to approach them. In particular Tim will consider if there are advantages in regarding identity as an infrastructure component.

Tim has worked in the Higher Education IT sector since 2001, with a lot of that spent working on various aspects of Identity and Access Management. He is currently working at the University of London as a Senior IAM Analyst to extend identity management across the University’s IT estate.
tim purkiss

Alistair Reid-Pearson, Head of 2nd Line IT Services, University of Huddersfield

Adding Value with Values

Our tin and clouds are only as good as the people designing and supporting them. Values are key to getting the most from people. Adding value with values will explore what values are, how to work out what yours are and what problems they can fix.


Alistair Reid-Pearson is chair of the UCISA Support Services Group and Head of 2nd Line IT Services at the University of Huddersfield. He loves values, Lego, basketball and tea. Especially tea.

al reid-pearson

Kate Russell, Tech and Gaming Journalist

Data never sleeps

Technology reporter and author Kate Russell talks about the seismic changes in connected technologies and the trends we can expect to see having an impact on universities and their students in years ahead – from chatbots to blockchain, A.I. and voice assistants. Drawing on over 20 years’ experience reporting on technology and over a decade with flagship BBC technology show, Click, she will also be sharing practical tips and resources to help inspire conference delegates about their next steps in digital transformation.


Journalist, reporter and author, Kate has been writing about technology and the Internet since 1995. One of the top 50 most influential women in UK IT, she’s been a regular on BBC technology programme Click and frequently speaks at conferences, digital strategy & policy meetings and lectures at schools and universities.

kate russell

Rupert Ward, University of Huddersfield

Learning to Learn

There is an increasing disconnect between how we currently learn and what we need to learn to keep pace with rapid changes in the technology environment and the world at large. This session looks at how current learning approaches are failing and how we may use Computer Science, and indeed social science, to learn more effectively and develop the skills and capabilities needed for future IT infrastructure professionals.


Rupert Ward is a former Special Adviser to HRH The Duke of York, KG, and Project Lead for The Duke of York Inspiring Digital Enterprise Award. He is a National Teaching Fellow and Principal Fellow of the Higher Education Academy. Rupert is Professor of Learning Innovation and Associate Dean (International) within the School of Computing and Engineering.

rupert ward

Jamie Woodruff, Ethical Hacker, MetrixCloud Ltd
Social Engineering – manipulation for information
Jamie will be talking about how easy people are influenced and how he is able to extract information from people without directly asking them a question. He will also be speaking about how easy it is to break into companies via social engineering techniques and how to prevent these techniques. Jamie also will be doing a live hacking demonstration to show the audience how susceptible they are to a certain type of attack.

Jamie is an expert on cyber issues, travelling internationally to talk to global corporations and at the industry’s most important conferences. He is also writing a book on cyber intelligence and combating terrorism whilst pursuing a PhD in political science at the University of Sheffield. Although he’s in his early twenties, Jamie is already one of the world’s leading authorities on cyber security.


Event: IG18
Date: 27 September 2018   -   28 September 2018
Venue: Crewe Hall
Book by:  7 September 2018
Hashtag: #igconf18


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