Branching customer relationships
Paul Westmore and Rupert Frankum, Plymouth University
“If you do what you’ve always done, you’ll get what you’ve always gotten.” Tony Robbins
As the sector experiences continuous change, the importance of responding to it effectively increases. The challenge of ensuring our students are the core focus is critical and building lasting relationships more so. Plymouth University looks at the introduction of a centralised service and a customer relationship culture.
Changing the way we work with the introduction of electronic submission, marking and feedback of assessments
Catherine Jones, University of Sussex
and word cloud
We recently introduced an end to end technology solution with automated integrations across the VLE, cloud services and the student/staff portal for the complete assessment process. However, the main success story is about how the project successfully gained the support of staff for new working practices and transformed the student's experience of the assessment and feedback process.
Making sense out of chaos
Jim Nottingham, University of the Arts London
I joined UAL in September 2014 with no illusions of the scale of the task to embark on a University-wide digital change program. UAL currently occupies 14 sites spread across London, its 6 constituent Colleges are globally recognised as leaders in the fields of Art, Design, Fashion and Performance
Stories from a multi-storey
Mark Franklin, University of Sheffield
The University of Sheffield is constructing a multi-storey car park on its campus to help consolidate its parking requirements whilst also providing much needed additional facilities for the adjacent Sheffield Children's Hospital and the wider local community. But how could this long anticipated capital project possibly have huge potential implications for the University's cross-campus IT infrastructure? We'll reveal just how it did, how solutions were put in place so that the impact on the University's day to day business operations was minimised and how having converged IT services made what was still an interesting task just that little bit easier.
Management Information ‒ expanding beyond the Business Intelligence Team ‒ IT as enablers rather than owners of Business Intelligence
Neil Randall and Paul Colbran, Southampton Solent University
Solent University has recently rolled out business intelligence via a new platform (tableau) to the SIS (Student Information Systems) team. For the first time, a team outside of the IT function has the tools and data at its disposal to perform complex and wide ranging business analysis and reporting. Key to this success is that the whole platform, including administration, has been handed over to the SIS team. This has given the team autonomy from IT in report delivery and made free time in the business intelligence MI function to concentrate on data warehouse construction. We believe business intelligence lies in the hands of the users as part of BAU activity. The end users understand their own data better than IT ever could or should. IT in Solent are enablers, not owners, of business intelligence. We export capability rather than importing knowledge wholesale from our organisation.
Staying user focused in an agile development process
Neil Allison, University of Edinburgh
When you have a wide range of options to improve a system or a website (or indeed a lot of voices calling for a range of features), you need a way to easily and collaboratively identify where to spend your time and effort. What will bring most benefit to most users? What would be the best ROI for your efforts? The session will run through the collaborative usability testing methodology used by the University of Edinburgh team in the development of their new Drupal-based CMS. You'll learn how we set up and executed these sessions, and how findings were analysed and collaboratively prioritised, all within a 3 hour window on a monthly cycle. The technique is a great way to get a diverse group of stakeholders round the table, facilitating a shared focus, and bringing the end user to the fore. It can fit into any development approach and adds value regardless of the frequency of sessions.
The highs and low of massively expanding lecture capture
Trevor Baxter, Kings College London
The journey began with the fateful words “The students want all lectures captured”. We embarked on a time constrained journey full of huge rolling boulders; flying poisoned arrows and pits of snakes. l will tell the story of this voyage as a warning to those brave souls that must follow. I seek to give insight into the challenges that lay in wait and the rewards that may be gained.
My Sustainable Print (MSP)
Janine Barraclough, University of Sheffield
MSP has delivered business benefits, giving university staff equal access to enterprise level print, scan and copy facilities. It delivers financial benefits, realising savings of £1.6-million per annum and delivers environmental benefits reducing annual carbon emissions by 19 tonnes. This presentation explores the highs, lows and challenges of introducing this major change project.
Award for excellence - winner
Introducing Apprentices to the workforce
Pauline Brown, University of St Andrews
In 2012, we started our IT Apprenticeship journey – giving young people from the local area an opportunity to gain valuable skills, experience, training and qualifications from highly experienced members of the IT department. The presentation will focus on the significant benefits that hiring IT Apprentices has brought to the University of St Andrews.