Session details


Making the most of your team through use of Balanced Scorecards

Alex Allen, Service Desk Manager, Leeds Beckett University

 A look at how the Leeds Beckett University IT Service Desk link individual analyst performance to University strategic themes using balanced scorecards and metrics mapping. By choosing the right KPIs for your team, the use of balanced scorecards can help identify analysts’ strengths, preferences and areas for improvement, leading to an equally shared workload and overall service improvement.