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Institutional showcases

1500 –1530


Digital Transformation at The Royal College of Art - enabling creativity and innovation with order and structure - (Lomond Suite)

Emma Bayne, Head of Digital Delivery and Amanda Spencer, Director of ILTS at Royal College of Art

RCA is undertaking a programme of digital transformation to enable us to support ambitious growth in student numbers, to provide an excellent student and staff experience and continue to support a creative, flexible and collaborative environment. InfoRCA, our digital programme, will see us implement a Student Information System, Timetabling system, Intranet, Document Management solution, VLE and Image Library. We will do this within an ambitious 2 year timeframe along with all the supporting cultural change that is so key to success. Halfway through the project, we’d like to share our experiences so far and discuss the challenges ahead. 

Emma Bayne

Emma Bayne

Emma Bayne is Head of Digital Delivery at the Royal College of Art. She is leading on digital transformation to support the College’s strategic aims. Areas of responsibility include Management and Business Information systems, Technology Enhanced Learning, Web Strategy/Development and Academic Timetabling. In her career, she has worked in a wide range of technology roles including system design and architecture, infrastructure, networks and web development. She is a leader and digital advocate who works collaboratively, with user centred design at the heart, to deliver positive institutional change.

Amanda Spencer

Amanda Spencer

Amanda Spencer is CIO, and Director of IT, Library and Technical Services (ILTS), at the Royal College of Art (RCA), responsible for the delivery of a wide range of supporting services to academic, administrative and professional services departments. Previous roles include Head of ICT at The National Archives, when she was responsible for a range of services to staff, the public and to central government. She is an experienced leader and manager with a directorate of over 100 staff.


Embedding Wikipedia in the Curriculum: Digital Transformation and Data - (Mentieth)

Ewan McAndrew, Wikimedian in Residence at Edinburgh University

How is your institution demonstrating its commitment to:

  • developing digital skills?
  • developing information and data literacy?
  • developing open education resources?
  • addressing gender inequality?
  • open Knowledge?
  • Open Science?
  • Public Engagement with research and collections?

This presentation will outline the ROI in hosting a Wikimedian and why you can't afford not to.


Wikimedian in Residence at the University of Edinburgh since January 2016 supporting the university’s commitment to sharing Open Knowledge and developing information literacy and digital skills. Prior to this, Ewan worked as an English and Media teacher in the Far East (Japan, Singapore and South Korea) and in Scotland.

Cyber defence in the higher education sector - (Lowther)

Alan Hill, Chief Information and Digital Officer at Exeter University

There is an increasing visibility of cyber attacks on the sector. However, that which is not visible may cost us the most in financial and reputational terms. This presentation considers the current evidence of threats and how they might develop, whilst considering the technology that is available and affordable to use. No matter how much is invested, something will always go wrong, so looking at the response and recovery is more important than ever. Alan was previously head of the UK MoD’s Global Operations and Security Control Centre responsible for UK military operational networks. 


Alan is the Chief Information and Digital Officer at the University of Exeter. His current focus is a major digital transformation alongside an IT modernisation programme. Part of this is improving cyber security to protect these new services, whilst ensuring that protection for commercial research, intellectual property rights and patents is continually improved to meet emerging threats.


Don’t try and swim in the Data Lake - (Lammermuir 1)
Steve Leggetter, Northumbria University

The teaching systems are starting to provide colossal amounts of data. At Northumbria, we have a clear, academically lead data strategy that involves the processing of over 5 billion pieces of data to drive student retention. We will share our lessons learned on how we’ve integrated our systems to drive value from our data.

Steve Leggetter is a career interim having worked in 35 organisations covering Health Care, local and Central government, construction, utilities, retail, finance, travel and education. He has been the interim IT director at Northumbria for 3 years ensuring technology is at the heart of the student experience.

Steve Legget

Transforming IT teams – roles, skills and the right motivation! – (Lammermuir 2)
Jason Oliver, Director of IT at University of Sussex
Bringing experience of building high performing IT teams into a sector where minimal staff development and legacy skill sets are rife can be challenging; but there is great talent everywhere. How do we find that talent and get it focused on achieving great outcomes whilst delivering what our customers need?

Jason Oliver joined University of Sussex from Science Museum Group late last year, where he built a sector-leading team and delivered a step-change in digital culture. Prior to that he was at Royal Opera House, where he delivered their biggest ever digital modernisation programme.
Jason has consistently been named one of CIO’s top 100, which celebrates the UK’s most transformative technology leaders and he is a Fellow of the British Computer Society.

Jason Oliver

1600 – 1630 


The art of navigation: The change journey in a creative environment - (Mentieth)

Jim Nottingham, Chief Information Officer, Helen Davies, Associate Director IT Projects & Solutions and Lise Foster, Associate Director IT Services & Operations at University of the Arts, London

When we formed a new UAL IT strategy in 2015 the level of change was formidable, including infrastructure across 19 sites to taking on a substantial portfolio of University wide change programs.  Implementing change in an collegiate University that values artistic freedom above all has its challenges and opportunities. This session will cover the successes and the challenges

Jim Jim Nottingham joined UAL in 2014. Jim has worked in Higher Education for over 30 years in various management & leadership roles.
Helen Helen Davies is an Associate Director in UAL ITS, Helen joined UAL in UAL in 2012 bringing change management experience from government, charity, trade unions and education sectors.
Lise Lise Foster joined UAL in 2014 as an Associate Director in UAL ITS, previously Lise worked at London South Bank University. Lise has extensive expertise in systems, service development, leadership & operational partnerships. 





Playful Engagement as strategy in Information Services - (Lomond Suite)

Stephanie (Charlie) Farley, Open Educational Resource Advisor and Melissa Highton, Director of Learning, Teach and Web Services, University of Edinburgh

Playfulness, innovation, and engagement within the culture of our Information Services at The University of Edinburgh is now being embedded in a strategy to tie in with wider University information, research, and education services. We will explain why this has become important and how we are implementing this innovative approach.


Stephanie (Charlie) Farley is a librarian working in learning technology and open education resources at The University of Edinburgh. Alongside work on ISG’s ‘Playful Engagement Strategy’ Charlie uses playful methods in her copyright, licensing, and digital confidence training sessions, and created Edinburgh’s award winning 23 Things for Digital Knowledge programme.


Melissa Highton is Director of Learning, Teaching and Web Services at University of Edinburgh. She is the senior manager leading on ISG’s ‘Playful Engagement Strategy’, and Edinburgh’s ‘Wikimedian in Residence’ Projects.


Passing the Board: Surviving internal politics and winning - (Lammermuir 1)
Darren Tysoe, CIO, Regents University London
In this workshop, you will join your peers to share your experiences, and your ideas for winning approval for your transformation project. How do you get past the road blocks? Who do you need to get on-side? What is the governance structure and the timing for committees? How do you convince the Board that your project should be prioritised and not bumped down the list?

Darren was appointed as the Chief Information Officer (CIO) at Regents University, in Regents Park, central London in July 2015.  His responsibilities include oversight for IT, Management Information, and Planning.  Prior to 2015, Darren spent over 20 years working in Further Education Colleges in London and the South East/East Midlands, including both academic and professional services roles. Previous roles have included Lecturer, Senior Lecturer, Head of Key Skills, Assistant Director for e-learning, and Director of ILT. In his last role in at Havering College of Further and Higher Education, Darren had oversight for IT, Learning Resources, Media Resources, and E-Learning. Darren is the Chairman of the London Metropolitan Network (LMN) and UCISA London Group, and a member of the ucisa Leadership Council.


A living blueprint of your institutions capabilities and technology - (Lammermuir 2)

David Gillard, Head of IT Development, David Gee, Development Manager and Graham Snow, Data Development Consultant at University of Hertfordshire
Do you know how your technology supports your strategic plan? How much does it cost? When something breaks and the panic hits, do you know what the impact is before the phone rings? From strategic vision to server backups, and everything in between; all modelled against the UCISA UK HE Capability Model. The University of Hertfordshire will take you through their innovative cost-effective approach to solving these Enterprise Architecture and business challenges.


David has spent most of his career in higher education, repeatedly discovering and solving problems to deliver value to the organisations he has worked with.  An engineer and developer with more than an eye on the strategic horizon. 


David Gee

David has worked in IT for over 28 years . Initially he pioneered academic and commercial web presences. He subsequently left HE for 12 years, developing large scale online pharmaceutical  systems and became the IT Director of a Travel DotCom. He returned to HE in 2009 where he manages  the complexities of integrating and modeling a diverse enterprise architecture.



Graham Snow has jokingly taken to calling himself an Information Shepherd. With a diverse career in IT consultancy, information management and data architecture, it’s easy to see why he’s trying to keep it light. He has extensive experience delivering projects and strategy to central government, local government, NGOs and the police, before finding a home in the higher education sector.


Into The Cloud - (Lowther)

Paul Westmore, Director of IT, University of Plymouth

In 2018, the University of Plymouth undertook an ambitious project of migrating the on-premise data centre including its infrastructure, platforms and software ‘Into the Cloud’. With over 250 applications, 650 servers and an aggressive timescale, the team share their experiences for other Higher Education institutions planning their own cloud migrations.

Paul has been the IT Director at the University of Plymouth for the last three years. He is originally from Plymouth but has worked around the world in sectors such as banking, retail and UK central government.

Paul Westmore

“You’re changing what?!?” - (Platform 5)
- A Communicating Business Change workshop

Sarah Peace, Head of Desktop and Printing Services, University of York, Henrik Brogger, Head of IT Service Delivery, Queen Mary University of London and Jo Mortimer, Work Stream Manager, Planning & Strategy Office, University of Reading
Following the launch of the UCISA Communications toolkit at the Support Services Group Conference in July, we are now working on the next phase of this living project. Join in this session to share your experiences in Project and Change communications and expect an active contribution session from attendees.

Sarah Peace

Sarah Peace

Sarah has worked at the University of York for over 10 years. Starting as a Service Desk Analyst, Sarah is now part of the Senior Management Team within IT Services. In 2018 she was shortlisted for Future CIO at the Women in IT awards. Sarah is Project lead forIT Communications toolkit and a member of UCISA SSG. Passionate about service management, staff development and all things Yorkshire. 


Henrik Brogger
Henrik has gathered his experience of IT from many sectors including Publishing, Tour Operating and Housing. Having worked in a variety of service delivery and project roles, he is an experienced communicator at many levels. Henrik has spent the last 5 years at Queen Mary University of London building a successful Service Delivery team with a focus on business outcomes underlined by good communication. He is the Secretary for RUGIT, a member of the UCISA SSG, a contributor to UCISA projects including the IT Communications toolkit and a volunteer Tutor Mentor for leading tuition charity The Access Project. He is a keen architecture buff (having just built a house to his own design) and loves a good cup of tea!

Jo Mortimer

Jo Mortimer

Jo Mortimer brings IT Business Change experience from the Oil and Gas Industry as well the Higher Education Sector. She has worked in a global organisation delivering projects in Singapore, Manila, Delhi, Buenos Aires, Kazakhstan and Milan. Jo is currently working on an institutional wide change programme at the University of Reading. Jo is a member of the UCISA SSG Committee, a contributor to the IT Communications Toolkit and on the organising committee for the SSG19 Conference at the Queens Hotel Leeds

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