
Booking Closed
Date
03 July 2019
04 July 2019
05 July 2019
Book Before
06 June 2019
About the Event
The majority of undergraduates who enrolled at the start of the 2018/19 academic year were all born in the 2000. When they leave university, we will be into the 2020s. The technological landscape across Higher Education continues to change at fast pace as does the way in which students and staff wish to use technology and their expectations for the ways it should supported.
- What are the latest technological advances that will be popular in future of Higher Education?
- Will traditional functions such as a telephone service desk and processes like ITIL, SLAs and KPIs still be relevant to customers who have grown up with Google, Facebook and Snapchat?
- How do we continue to adapt our service offering and develop our teams to meet these new challenges?
The three-day programme is be packed with answers to these and other questions based on real-world experience. Hear inspiring stories from sector role models and hard won advice from IT leaders in both HE and industry. Learn latest thinking from experts from the realms of technology, service management and beyond.
Featuring increased opportunities to network with your peers, the conference format also introduces greater levels of delegate-led participation across the whole event.
Other Sponsors
Speakers

Crispin Bloomfield
Director of Operations, Computing and Information Services
University of Durham
Other Info
Exhibitor Information
ucisa Group
- Support Services Group