Lisa worked with adults with differing needs for over 20 years. She was an advisor with Jisc TechDis for four years and was deputy principal of a specialist college. She now works as a freelance consultant on digital accessibility and education for organisations such as ETF, Association of Colleges and Natspec.

Service Desk Manager with extensive Higher Education and public sector experience, He has spent the last 5 years in Durham University developing a successful Service Desk team with a strong focus in customer service experience and developing people. He is responsible for Incident Management and Major Incident Management with Durham and is also a member of the ucisa Support Services Committee with a passion to contributing and sharing knowledge within the sector. He is a keen runner and loves the outdoors.

Martin leads the future and emerging technologies team for Jisc, operators of the Janet network. His role is all about generating and channelling new ideas and building partnerships to bring them to fruition. Martin is particularly interested in the societal implications of ubiquitous robotics and artificial intelligence, and humanity's emergence as a true interplanetary species.

James has worked for the University of Southampton’s second-line support team for 9. Last year he undertook Lean Six Sigma Green Belt training and this presentation is based on the many improvements he made using the skills he learnt.

Jake has worked for the University of Southampton’s second-line support team for 12 years. Last year he undertook Lean Six Sigma Green Belt training and this presentation is based on the many improvements he made using the skills he learnt.

The demand and need for Mental Health First Aid training is growing rapidly but how has the world changed so much in recent years that this has become so much of a priority? What impact does IT have on our mental health and is training on Mental Health First Aid really changing anything in the workplace? Let’s take a pause to think about it.

Having worked in the IT industry for 20 years and specializing in large scale deployment technologies Ravi has worked across all sectors from SMB, Public Sector to large Global organizations to help advise them on deployments methods to drive efficiency and reduce the overall TCO of device deployments and lifecycle management.

Responsible for creating, curating, uncovering and discovering business value chains for SDI and its customers, David is an award-winning leader, auditor and consultant with over 20 years of BPO and ITO service experience ranging from line to service management to business strategy. He is committed to creating world-class, customer-centric services through the creation of inspired, diverse and engaged teams. David has a wealth of outsourcing and managed service experience with demonstrable success of service delivery across a diverse range of business sectors and customers. As part of the very first team to achieve SDI’s 5 star service desk certification, David’s mantra of creating excellence at every opportunity is encapsulated in two simple words: inspire and deliver.