SSG19

Date
4 July 2019
5 July 2019
6 July 2019
Book Before
7 June 2019
About the Event
The majority of undergraduates who enrolled at the start of the 2018/19 academic year were all born in the 2000. When they leave university, we will be into the 2020s. The technological landscape across Higher Education continues to change at fast pace as does the way in which students and staff wish to use technology and their expectations for the ways it should supported.
- What are the latest technological advances that will be popular in future of Higher Education?
- Will traditional functions such as a telephone service desk and processes like ITIL, SLAs and KPIs still be relevant to customers who have grown up with Google, Facebook and Snapchat?
- How do we continue to adapt our service offering and develop our teams to meet these new challenges?
The three-day programme is be packed with answers to these and other questions based on real-world experience. Hear inspiring stories from sector role models and hard won advice from IT leaders in both HE and industry. Learn latest thinking from experts from the realms of technology, service management and beyond.
Featuring increased opportunities to network with your peers, the conference format also introduces greater levels of delegate-led participation across the whole event.
Speakers

Kathy Whelan
Service Desk Manager
Queen Mary's University of London

Sammi Kallio
CEO and co-founder
HappySignals

Hector Minto
Accessibility Evangelist
Microsoft

David Gillespie
Problem Manager
wwDurham University

Lisa Tahila Moretti
Head of UX research
Methods

Peter Cochrane
Innovator, Academic, Consultant

Jeremy White
Wired Journalist, Speaker and Futurist
Event Schedule
Other Sponsors
Other Info
Exhibitor Information
UCISA Group
- Support Services Group