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2014 


The 2014 Award attracted a record number of entries and the judges were faced with a difficult decision given the high quality of the submissions. After considerable deliberations, they awarded the 2014 Award for Excellence to the University of Edinburgh for their Path system. The system was initially developed by two students to assist their peers in deciding which courses to choose for their next year of study. There were a number of areas that panel felt were exemplary - the transition from a student developed prototype to a production service, the facility to use student feedback to help inform the selection of courses and the successful roll out to all schools.

The submission from Lancaster University was Highly Commended. Lancaster’s submission focused on the development of a tool to improve the engagement with undergraduate applicants and improve the number of applicants that make Lancaster their first choice.

The Help Desk Continual Improvement Programme submitted by the University of Leeds was Commended.

The 2014 submissions:

Winner: University of Edinburgh - Path: from student innovation to central service

Highly Commended: Lancaster University - The iLancaster undergraduate applicant engagement tool

Commended: University of Leeds - The Help Desk continual improvement programme

University of Bradford - A holistic approach to student engagement in Information Services
Edgehill University - Streamlining the clearing process
Edinburgh Napier University - Using LOLA to enhance teaching and learning
University of Exeter - Creating a single point of access for non-academic student enquiries
University of Lincoln - The ICT Department student engagement initiative
University of Nottingham - Using 'Systems thinking' in continual improvement
Oxford Brookes University - Planning, purchasing and installing IT/AV equipment in a new build
Plymouth University - Digital Learning Environment
Royal Holloway University of London - Improving customer service by expanding the use of the IT Service Desk platform
University of Stirling - A real time information point to help library users
University of York - Providing easy access to IT services for new students 


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