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UCISA-Eduserv Award for Excellence 2012 


University of West London

The winner of the 2012 UCISA-Eduserv Award for Excellence is the University of West London. Their submission focused on the implementation of Office 365 to provide a better social learning environment through a new Student Portal.

The panel were impressed by the project which clearly had the learner at its heart and had achieved its objectives. The coherence of the approach and the engagement of students in the design, testing and user training for the new system were particularly noted.

Highly commended

University of Exeter

Exeter’s submission highlighted the development of an online system to manage and monitor postgraduate research students from registration through to final award.

The panel recognised that the project was solving a real problem that exists in many universities. They commended the phased approach to the implementation and the early process review in particular, the link back to institutional strategy and the level of multi-disciplinary engagement.


University of the West of Scotland

The submission from the University of the West of Scotland focused on a project to replace functionality that was lost from the migration of one VLE to another by using a desktop video conferencing system.

The panel noted the use of open source software to deliver multiple benefits to the institution, including the added resilience of teaching staff being able to present lectures from home.

Other entries

University of Kent

Kent’s submission drew together a number of initiatives around the service desk which helped ensure that they delivered an excellent level of service to their customers, even at peak periods, and especially at the critically important start of academic year.

The panel applauded what has been a thorough process review that has resulted in some significant improvements in service throughout the academic year.

University of Nottingham

Nottingham’s submission highlighted the significant financial savings that had been delivered though the implementation of a managed print service across the University.

The panel were impressed by the financial savings achieved and projected, and by the environmental benefits delivered by the project. The relationship with Xerox is a good example of how higher education institutions and major suppliers can work together to deliver solutions to the sector.

University of Sheffield

The submission from the University of Sheffield demonstrated the use of technology to bring instant gratification and social media experience to students graduating from the University of Sheffield whilst promoting the University to the world.

The panel were impressed with the developments and the way they allowed the graduation ceremony to be amplified through social media and streaming, and by the rapid availability of high definition video media after the event.

University of York

York’s submission focussed on the project to provide the Google Apps for Education suite of tools to all members of the University.

The panel recognised the level of engagement with staff to embed the Google toolset in staff working practice and noted the strong testimony from the student ambassador for the project. The project was clearly aligned with the University’s Information Strategy and overall institutional plan.

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