Support Services Group

...

What we do

The Support Services Group helps connect the community behind IT Support Services in HE and FE. Through conferences, workshops, webinars, case studies, toolkits, trend monitoring and good practice guides, the Group aims to empower members working in this area and encourage peer support between people working in similar roles or facing similar challenges.

The kind of issues we collaborate on and discuss include:

  • Seeking out innovation – including horizon scanning and identifying hot topics
  • Running events – through an annual conference, workshops and webinars
  • Developing resources – such as case studies, good practice guides and toolkits
  • Monitoring practice and trends – through surveys and benchmarking
  • Enabling the interface between central and distributed IT staff by empowering consultation and engagement with distributed IT staff
  • Contributing to ucisa policy development around Support Services issues

     

Group email list or MS Teams

Group discussion lists are to be used by members to discuss subjects of common interest. People entitled to join the list are members of Full and Affiliate member institutions (ie not Corporate members). The lists should not be used to advertise or promote Corporate member or non-members events/services/products. These should be posted via the ucisa-announce list.

For discussions, questions and answers you can

Useful Information

Higher Education Servicedesk Toolkit

Download your copy here

The Higher Education Service Desk Toolkit was first launched in 2016, providing a valuable resource to our community across the country. SSG are now working on version 2.0 and we would really like your input and help. Keep an eye out on Twitter and email for details soon but if you would like to get involved, please contact Mike Burns to register your interest

 
Playlist from SSG19

ucisa IT Comms Toolkit

Available at www.ucisa-comms-toolkit.org

The aim of this Toolkit is to provide the ucisa community with a resource that anyone involved in IT communications can use. Whether you have an embedded communications team, a central university team or it’s everyone’s responsibility, there’s always room for improvement, and we hope that even someone who has worked in comms for several years can learn from this resource.

Committee Members

  • Card image cap
    • Mike Burns
    • LIS Customer Service Manager
    • University of the Highlands and Islands
    • mike.burns@uhi.ac.uk
  • Card image cap

    Communications Officer

  • Card image cap
    • Iain McCracken
    • Head of Service Delivery
    • Canterbury Christ Church University
  • Card image cap
    • Sharon McKoy
    • Second Line IT Support Manager
    • University of Wolverhampton
  • Card image cap
    • Susanne Smith
    • Head of Customer Service
    • University of South Wales

Latest News and Views

The recording from CPD6 Lean for your team

now available

14 January 2021 View Details
The Perfect Storm

open for bookings

11 January 2021 View Details
people is a classroom setting with quote hanks to the heroic efforts of University and College IT staff at every level, the almost herculean task of enabling remote working for just under 3 million students, lecturers, researchers, academic leaders and support staff was achieved at pace in March this year. - Deborah Green, CEO, ucisa
Digital Transformation report
ucisa Board of Trustees

16 December 2020 View Details