UX that delivers for the real world: Having lasting impact in Higher Education

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Booking Open

Date

16 September 2026

Book Before

16 September 2026

Online 09:50-16:00

MS Teams

About the Event

Our annual UCISA UX (User Experience) Community Day returns on Wednesday 16th September and will take place virtually. Join us for an insightful day full of inspiring talks and practical insights into UX in Higher Education!

More details on UCISA Connect

 

Event Schedule

09:50

Welcome and Introduction

10:00

UX Within the Machine: Making user experience work inside complex institutions

Samantha Fanning, Director of Digital Experience, University College London
10:30

How usable is it, really? When UX evidence starts to add up

Juliana Matos, UX Manager, King's College London
11:00

Pause for Reflection

11:05

'Clearing' a path through the chaos: transforming operational processes one-on-one

Jennifer Doyle, Senior Content Designer (Content Operations), University of Edinburgh
11:35

UX within the machine - Panel Session

Chaired By: Emma Horrell, User Experience Manager, The University of Edinburgh
  • Juliana Matos, UX Manager, King's College London 
  • Neil Allison, Head of Prospective Student Web, University of Edinburgh 
  • Rachel Rainford, Head of User Experience, University of Nottingham 
  • Samantha Fanning, Director of Digital Experience, University College London 
12:05

Comfort Break

12:15

Designing for students: Using quantitative UX research methods to design a new VLE student experience

  • Adam Ellison, Lancaster University
  • Phil Tubman, Digital Learning Manager, Lancaster University
  • Stephen Owens, Lancaster University
12:45

Lunch

13:45

Designing the Digital Journey to Wellbeing Support: Co‑creation in Practice

  • Holly Thomson, User Researcher, University of Glasgow
  • Jade Alexander, User Researcher, University of Glasgow
14:15

AI in UX. Beyond the Chatbot

Paul Boag, UX Consultant, Boagworks
14:45

Pause for Reflection

14:50

Mapping Library Search in the Age of AI: Building Lasting UX Capability Through Collaboration

Nanami Nakamura, Lead Designer, User Experience Centre of Excellence, University of Oxford
15:20

Comfort Break

15:30

Workshopping essentials: the fundamental principles for inclusive, democratic engagement and design

Neil Allison, Head of Prospective Student Web, University of Edinburgh
16:00

Closing Remarks

16:15

End of Event