Making and Pushing Your Luck: Student Support Hub Case Study

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Ashton Duncan-Whitelaw and Katy Mitchell from the Digital Experience team at the University of Glasgow will speak on process and product iteration with a case study: the new Student Support Hub. The feature began as a suggestion on the UofG Life App team, grew based on a service audit, stakeholder engagement, and user research, and then was implemented in the Student Portal alongside the recently created UofG Design System. This project is a unique view into Agile working in HE, data and user-driven iteration with regular user research as a service, and bringing stakeholders on the journey.