Human-Centred Service Management: A Human Resources (HR) Showcase

About the Event

Ready to transform your HR service delivery with the adoption of Enterprise Service Management? Join the UCISA Enterprise Service Management (ESM) Community of Practice as we explore how to bring ESM practices into your HR operations, creating more consistent, efficient, and employee-focused HR experiences.

Get the inside scoop from those who've made the leap. The HR and IT teams from the University of Glasgow and Northumbria University are sharing their real-world experiences of adopting ESM approaches for HR services; the breakthroughs, the bumps in the road, and the game-changing insights they've picked up along the way. They'll dive deep into the people side of ESM transformation, exploring how to navigate the human elements of change.

Whether you're just starting to think about applying ESM principles to HR or you're already well down the path and looking to take things to the next level, there's something here for everyone on the journey.

This one's for HR professionals curious about service management methodologies, IT folk supporting HR transformation, senior leaders eyeing better service delivery, and anyone who's ever thought "there must be a smarter way to handle our services."

Come away with practical ideas for lifting your HR service delivery, from streamlined processes to improved employee satisfaction, including how to win hearts and minds during the transformation and maybe a few "aha!" moments that'll spark your next big improvement initiative.