Putting People First: Real-World ESM Stories from HR and IT

About the Event

Ready to transform how you deliver services through Enterprise Service Management? Join us at the UCISA ESM Community of Practice to explore bringing ESM practices into your People operations, making things more consistent, efficient, and genuinely focused on what employees need.

Hear directly from teams who've actually done this. The HR, People and IT teams from Glasgow, Northumbria, and Birmingham, sharing their real stories: what worked brilliantly, where they hit roadblocks, and the lessons that genuinely changed how they work. They'll talk honestly about the people side of ESM transformation, because let's face it, navigating cultural change is often the hardest part.

Whether you're just starting to wonder if ESM might work for your organisation, or you're already underway and looking for ways to go further, you'll find something useful here.

This sessions for anyone involved in making services work better, HR and People professionals curious about service management approaches, IT teams supporting workforce services, senior leaders looking to improve service delivery, and anyone who's ever thought "surely there's a better way to do this."

You'll leave with practical ideas you can actually use, from smoother processes to happier employees, all built around putting people at the centre of what you do.