Building a Flexible Delivery Framework at Northumbria University
Claire Burn, Director, Delivery & Governance at Northumbria University
Project Delivery at Northumbria University evolved organically until a focused initiative was launched to standardise processes while maintaining flexibility. By leveraging the capabilities of ServiceNow to develop in-house applications, the Delivery Framework was designed, implemented, and embedded across the institution. Drawing on the most effective elements of established Frameworks, incorporating colleagues’ delivery experience, and aligning with the University’s specific needs, Northumbria has developed a delivery model that works. This presentation will explore the drivers behind the transformation, outline how the Delivery Framework was conceived and implemented, and demonstrate how it now supports the successful delivery of strategic projects.
