CISG-PCMG24: Adapt for the Future

Johnathan joined TechnologyOne in 2016 to extend the SaaS Platform team into the United Kingdom and support our customers in the region. Having worked in the Technology space for in excess of 20 years his main focus has been on building high performing engineering teams who delight customers and are constantly curious of new and emerging technologies. In previous roles, Johnathan has worked closely with some of the United Kingdoms best known brands including Skyscanner, The Royal Horticultural Society and WeBuyAnyCar - helping to design, support and maintain their infrastructure needs along the way.

With experience in delivering digital technologies through strategic transformation programmes, Kanika is a highly motivated and resilient technical change leader. She has worked across multiple sectors, from energy retail and telecoms to higher education, housing associations, social enterprises, tech start-ups and small charities, adapting to different workplace cultures, drivers and practices. She combines her cross-sector adaptability with her background in leading both technical change and people change, offering a holistic perspective that considers the business, infrastructure, data and applications. She is also a professional speaker and a board member, creating thought leadership and championing diversity and inclusion on topics such as change, technology, leadership, and innovation.

With a decade of Projects & Programme Management, including Business Transformation & Change Programmes expertise, Liz brings strong knowledge of delivering critical solutions in complex environments. Liz has worked with the UEA to deliver their technology modernisation programme and recently took on the delivery of the SITS Student Record System.

Phil Taphouse exemplifies leadership in service operations and AIOps, with over 15 years of experience. Known for his visionary ideas and Service Operations Framework, he inspires the ServiceNow community through his podcast, engaging presentations, and online presence as "The ITOM Guy," sharing insights with higher education institutions.

Higher Education professional with extensive experience leading and managing operations and projects within the sector. An excellent understanding of the key pressures affecting the sector, together with working knowledge of Higher Education statistics, reporting and funding policies. A strong understanding of HE regulatory frameworks and their application in the development of plans and operations management. Specialities: Statistical Analysis and Planning, Project Management (PRINCE2), Leadership and Management, Budgetary Management, Key Stakeholder Management.

Stephen, with 30 years in IT across public and private sectors, excels as an IT Director. He enhances organisational effectiveness, streamlines operations, and aligns strategies with technological changes. Holding an MBA and CITP, he is the Associate Director of IT and Digital Lead at the University of East Anglia (UEA).

Abduljaber Abdulqader is a seasoned data architect with over 14 years of experience at Newcastle University. His expertise lies in the intersection of Enterprise Architecture and Data Science, where he leverages innovative processes to enhance university operations. In 2020, Abduljaber earned a master's degree in data science with distinction, further solidifying his position as a leader in data-driven advancements in higher education[4]. His unique skill set allows him to bridge the gap between complex data systems and practical, impactful solutions for the university.

Claire is the Strategic Projects Manager at Leeds Trinity University. Claire’s current role builds on 25 years’ experience of working in the Higher Education sector across a range of disciplines, including Marketing, Comms, Governance, and Web Management, as well as working for and with HEIs across the UK and Ireland. ‘Making things better’ is Claire’s general mantra when it comes to getting things done, as well as putting the user (whoever the user may be!) first.

An experienced Digital Change and Transformation leader with expertise in building, leading and enabling teams to co-create change across a range of sectors, including Higher Education, Information Technology, Logistics and Service Industries. With proven experience ensuring the inclusion of "human" elements in process and technology streams of business, psychological people change and HR Business Partnering.

Louw Labuschagne is a Chartered IT Professional (MBCS) specialising in Business Architecture. With over two decades of experience in Enterprise Architecture, Louw brings a wealth of knowledge from diverse sectors including Mining, Banking & Insurance, Utilities, and the Public Sector across Southern Africa and the Middle East. Since joining Newcastle University's architecture team in 2022, he has been instrumental in applying his expertise to the Higher Education sector in the UK. Louw's commitment to the field extends beyond his role at the university; he actively contributes to the EA community through his involvement with the UCISA EA Group, HERM working group, and the Architecture Exchange community forum. His previous contributions to the TOGAF standard and various industry forums underscore his dedication to advancing the field of Enterprise Architecture.

Jamie leads change projects across The University of Edinburgh. He is currently Programme manager for the Timetabling programme. Jamie has experience of implementing new business processes and the IT systems to support these changes across a number of business areas across HE  including Student Systems,  Student Administration services, Timetabling , Communications and Marketing and Research Management. Before joining the University of Edinburgh in 2008, Jamie worked for a number of software suppliers / support services suppliers including Intersystems and Capita in NHS and local government business areas.

Craig has over 30 years’ experience in portfolio, programme and project management and has delivered major change in the retail, medical/pharmaceutical, government and health sectors. Craig has been at the University of Glasgow for over 6 years and has taken the lead in transforming risk, governance and portfolio management.  His current role drives forward the implementation of the University and enabling strategies.  Craig is the current Chair of the HESPA Specialist Interest Group for Strategy Development and Implementation.