SSG22 - Deliberately Digital
Primary Sponsor
About the Event
SSG22 - Deliberately Digital
We invite you to join us at the Voco, St David’s, Cardiff Bay for the 2022 UCISA Support Services Conference where we will be celebrating our diverse community’s collective achievements in making a positive change to our institutions.
As institutions we are moving from accidental agility to deliberately digital, reflecting on the effectiveness of our current digital practices, evaluating what must change to deliver more effectively, and re-evaluating our ambitions. What opportunities and challenges is this creating for you and your teams?
Join SSG22 as we focus on the impact of digital across University services, and in particular what it means for those who support them.
We are looking for speakers who can talk about the impact within their organisations, including (but not limited to) topics such as:
- How are we rising to the challenge of an increased need for digital security
- Delivering good customer service remotely
- Online examinations
- Online learning
- Supporting dual mode teaching
- Data analytics
- Staff turnover & recruitment in a digital world
- Mental wellbeing in a digital world
Should you or a colleague have an idea in mind that covers one of these topics, please submit a short summary of the proposed presentation via our online form
Event Schedule
Wednesday
Registration and exhibition opens
Newcomers session
Ed Stout, Support Services Manager, Leeds Beckett UniversityWelcome
Ed Stout. SSG22 Conference Chair and Support Services Manager, Leeds Beckett UniversityKeeping your ITSM platform to yourself? Make the platform and practices work across the Enterprise
Mark Temple, Assistant Director for Service Management, University of GlasgowSpeed networking
- Andy Scott, Service Desk Manager, Durham University
- Jo Mortimer, Head of Business Relationship Management, University of Reading
Travel time
Parallel sessions
- Deliberately Simple: Moving towards a single Digital Hub for Students (Roald Suite)
Ben Gill, Project Manager, Lancaster University - Digital Wellbeing: A Culture of connection, reflection and praise (Dahl Suite)
Antonia Jones, IT Operational Lead, University of Leeds - USW journey to Zero-Touch deployment (Dylan Thomas Suite)
Ryan Olden, End User Compute Manager, University of South Wales
Refreshments
in the ExhibitionLunch
in the ExhibitionHow university of Aberdeen leverages a service desk to enable IT, Finance and HR
Travel time
Parallel sessions
- Digital Sustainability - exploring how you can make a difference (Dahl Suite)
Henrik Brogger, Head of IT Service Delivery, Queen Mary University of London - Foster the Imposter (not the Syndrome) – Diverse Recruitment (Dylan Thomas Suite)
Jake Dovey, Solutions Incident Response Team, University of Southampton - Fireside chat - Out of hours support (Roald Suite)
Jo Mortimer, Head of Business Relationship Management, University of Reading
Andy Scott, Service Desk Manager, Durham University
Rachel Fligelstone, Head of IT Support, Lancaster University
Refreshments
in the ExhibitionRoom 101
- Katie Langford, IT Communications Coordinator, Leeds Beckett University
- Sharon Mckoy, Assistant Director & Head of Digital Operations, University of Wolverhampton
- Wayne Winterbottom, IT Support Manager, University of Huddersfield
- Mike Burns, Head of Service Delivery, University of Warwick
Protecting the Modern University - Creating Safe Havens for Data
Adventures in Space
Dr Suzie Imber, Associate Professor of Planetary Science, University of LeicesterClose of Day 1
Conference dinner drink reception
Conference Dinner and 90's Disco
Thursday
Day 2 Welcome
Delivering excellent customer service in a rapidly changing world!
Deliberately Inclusive – Using Ally to improve the digital accessibility of online resources
Refreshments
in the ExhibitionFace to Face of the Future Panel Session
Chair: Iain McCracken, Assistant Director of IT Infrastructure, University of Sussex- Sally Bogg, Head of Live Services, NHS Digital
- Ross Davies, Chief Technology Officer, University of South Wales
- Tasnia Hira, Student, University of South Wales
Maintaining Service Desk wellbeing during a pandemic
Kate Carrington, IT Service Desk Manager, Manchester Metropolitan UniversityLunch
in the ExhibitionWhat to put where and why: A Service Catalogue template for UK HE
Andrew Dixon, Head of Service Management Office, University of OxfordDo as I Say, Not as I Did
Katie Langford, IT Communications Coordinator, Leeds Beckett UniversityClosing remarks
Conference close
Other Sponsors
Exhibitor Information
UCISA Group
- Support Services
