SSG21: Supporting the New Student Experience
Primary Sponsor
Date
30 June 2021
1 July 2021
Book Before
1 July 2021
online: 13:00 - 16:00 each day
MS Teams
Share on
About the Event
SSG21: Supporting the New Student Experience
ucisa’s Support Services Group look forward to welcoming you to their virtual conference this 30th June and 1st July, ‘Supporting the New Student Experience’, as they follow the student journey from open day to graduation in a new, changing environment as we look to the start of the next academic year.
Join us to follow "Sam" as they travel through university, from their first visit as a prospective student to the proud moment their degree is conferred. Hear how different support services are responding to digitally transformed ways of working, and how they contribute to giving "Sam" the perfect journey, helping them to achieve their goals.
This conference will feature talks from colleagues from across the support services community, as they consider various topics within the theme.
Event Schedule
Wednesday
Welcome
Iain McCracken, Deputy Director of IT, Canterbury Christ Church UniversityStudent recruitment, virtually
Emma Forster, Deputy Director, External Relations, University of AberdeenRefurbishment, floods and Covid: Clearing past, present and future
Eleanor Draycott, Head of Customer Experience & Service Delivery; and Aaron Kingsbury, Academic & Research Computing Manager, University of ReadingCreating a Hyper-Personalised Student Applicant Journey
John McCarthy, Executive Director, Marketing, Recruitment & External Relations at the University of SalfordCoffee and Chat
Opening up Registration/Enrolment: Lancaster University's move online
Andrew Newman, Head of Student Systems and Data Quality; and David Harrison, Web Services Team Leader, Lancaster UniversityTake-away IT: Delivering Oxford’s IT inductions
Pamela Stanworth, Digital Skills Team Leader; and Emma Procter-Legg, IT Teacher, IT Learning Centre, University of OxfordSupporting the New Student Experience
Rad Sargeant, Service Delivery Manager, University of EdinburghDriven to inspire - Closing Keynote
Nicolas HamiltonClose of day 1
Thursday
Welcome
Iain McCracken, Deputy Director of IT, Canterbury Christ Church University2025: the future student experience
Stephen Hoensch, Head of Frontline Services, University of Cambridge and Craig Bramley, Lead Education Technologist, CitrixFinding new ways to support the student experience through Hybrid and Flexible delivery
Sharon Perera, Academic Support Team Manager; and Tony Wright, Head of Service Delivery, University of GreenwichDigital Change - where are we and how did we get here?
Richard Harris, 365 Product Team & Dignity Advisor, University of NottinghamCoffee and Chat
Implementation of AppsAnywhere at Maynooth University
Gerard Fitzsimons, Project Manager, Maynooth UniversityMission: Impossible - Supporting students in 140 countries through an exam period during a pandemic
Matt Softly, IT Manager; and Daniel Travers, IT Student Assistant and Law Undergraduate, University of EssexSupporting Stakeholders Digital Literacy-Collaboration with JISC and Microsoft
Neil Price, Digital Engagement and Transformation Partner, University of South WalesYour Support Services - Looking Forward
Close
Other Sponsors
Other Info
Exhibitor Information
UCISA Group
- Support Services
