SSG19
Date
4 July 2019
5 July 2019
6 July 2019
Book Before
7 June 2019
About the Event
The majority of undergraduates who enrolled at the start of the 2018/19 academic year were all born in the 2000. When they leave university, we will be into the 2020s. The technological landscape across Higher Education continues to change at fast pace as does the way in which students and staff wish to use technology and their expectations for the ways it should supported.
- What are the latest technological advances that will be popular in future of Higher Education?
- Will traditional functions such as a telephone service desk and processes like ITIL, SLAs and KPIs still be relevant to customers who have grown up with Google, Facebook and Snapchat?
- How do we continue to adapt our service offering and develop our teams to meet these new challenges?
The three-day programme is be packed with answers to these and other questions based on real-world experience. Hear inspiring stories from sector role models and hard won advice from IT leaders in both HE and industry. Learn latest thinking from experts from the realms of technology, service management and beyond.
Featuring increased opportunities to network with your peers, the conference format also introduces greater levels of delegate-led participation across the whole event.
Speakers
Dr Crispin Bloomfield
Senior Education Architect (EMEA)
Microsoft
Chris Dixon
Head, IT Partnering and Innovation
Lancaster University
Henrik Brogger
Director of Digital Operations and Service Delivery
University of Reading
Kathy Whelan
Service Desk Manager
Queen Mary's University of London
Sammi Kallio
CEO and co-founder
HappySignals
Hector Minto
Accessibility Evangelist
Microsoft
Lisa Featherstone
Consultant
Andy Scott
Senior Manager (Service Desk and 2nd Line support)
Durham University
Andy has worked for Durham University now for just short of 9 years, he is a key figure in leading the front line services teams. Prior to his time at Durham University he has considerable experience of working within the NHS and private sector. Andy is also the co-chair of the Support Services Group and plays an integral part in the UCISA community and is always looking to contribute and encourages other share and develop.
Away from work Andy is a keen runner and golfer, and has recently started his journey as a student with the University of Sunderland as a part time MBA (Level 7 - Senior Leader Apprenticeship)
David Gillespie
Problem Manager
wwDurham University
Martin Hamilton
Futurist
Jisc
James Lloyd
Technical Support Lead
University of Southampton
Jake Dovey
Incident Response Team Manager
University of Southampton
Chris McLay
People Development Facilitator
Leeds Beckett University
Ravi Sehmi
Deployment Services
Lenovo
Lisa Tahila Moretti
Head of UX research
Methods
Peter Cochrane
Innovator, Academic, Consultant
David Wright
Chief Value and Innovation Officer
SDI
Jeremy White
Wired Journalist, Speaker and Futurist
Event Schedule
Other Sponsors
Other Info
Exhibitor Information
UCISA Group
- Support Services Group