SSG19
Booking Closed
Date
4 July 2019
5 July 2019
6 July 2019
Book Before
7 June 2019
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About the Event
The majority of undergraduates who enrolled at the start of the 2018/19 academic year were all born in the 2000. When they leave university, we will be into the 2020s. The technological landscape across Higher Education continues to change at fast pace as does the way in which students and staff wish to use technology and their expectations for the ways it should supported.
- What are the latest technological advances that will be popular in future of Higher Education?
- Will traditional functions such as a telephone service desk and processes like ITIL, SLAs and KPIs still be relevant to customers who have grown up with Google, Facebook and Snapchat?
- How do we continue to adapt our service offering and develop our teams to meet these new challenges?
The three-day programme is be packed with answers to these and other questions based on real-world experience. Hear inspiring stories from sector role models and hard won advice from IT leaders in both HE and industry. Learn latest thinking from experts from the realms of technology, service management and beyond.
Featuring increased opportunities to network with your peers, the conference format also introduces greater levels of delegate-led participation across the whole event.
Event Schedule
11:30
Registration and exhibition opens
13:00
Delegate Speed Networking
A chance for everyone to meet and network13:00
Lunch
available in the Exhibition14:00
Welcome from the SSG Conference Chair
Tim Ingham Head of Service Management De Montfort University14:10
Support Services and Intelligent Campuses
Crispin Bloomfield, Director of Operations, Computing and Information Services, University of Durham14:50
Innovation at Lancaster showcasing ASK L.U. a pioneering chatbot for students
Chris Dixon, Head of IT Partnering and Innovation, Lancaster University15:10
Live Chat in 3 simple steps. Implementing IT Live Chat at Queen Mary University of London
Henrik Brogger, Head of IT Service Delivery and Kathy Whelan, Service Desk Manager Queen Mary's University of London15:40
Refreshment in the Exhibition
16:50
Partner showcase - Proact
17:30
Room 101
In our own ucisa Room 101, we will consign annoying IT niggles as well as having great fun sharing our frustrations among friends. Three experts will argue their case across three roughly themed topics, and then three items will be consigned to Room 101 forever. The audience will then get their choice with a final bonus item. Come along to our ucisa Room 101 session and share the pain of like minded IT professionals as we first discuss, and then consign annoying IT niggles to our very own Room 101. Chaired by Chris Dixon, Lancaster University Panellists: Eleanor Draycott, Rachel Fligelstone and Al Reid-Pearson18:10
Close for the day
19:30
Drinks reception in the Exhibition
20:30
Informal dinner
Dinner in the John Charles Suite and a cash bar followed by the Leeds Treasure Trail Join us for a fun and interactive walking treasure trail, taking in the sights, smells and drinks of Leeds. Compete in teams to try and take the top prize.10:00
Partner showcase - Happy Signals - Customer-driven IT Service Desk - Why and How?
Sami Kallio, CEO and co-founder of HappySignals10:30
Driving Change in disability employment, awareness, design principles and inclusion
Hector Minto, Microsoft Accessibility Evangelist11:20
Refreshments in the Exhibition
12:00
Panel session - The Future of Technology in Universities - What does good look like? How do we support it?
Panel chair is Mike Burns, LIS Customer Service Manager, University of the Highlands and Islands Panellists: Terri-Anne Hamer, Student at Leeds Beckett Eleanor Ingham, York University Henrik Brogger, Queen Mary's University of London Natasha Sayce-Zelem, Head of Technology, Sky13:00
Travel time
13:10
Parallel sessions
Assistive Technology University Case Studies Lisa Featherstone, Consultant Durham University, The Self Service Journey Andy Scott, Durham University Which company will win the tech race? A camp fire discussion on what people think will be the number one technology in the future. Al Reid-Pearson, University of Huddersfield14:00
Lunch in the Exhibition
15:00
Parallel sessions
How to predict the future Martin Hamilton, Futurist, Jisc How we saved 2,297 hours/year without upsetting anyone Jake Dovey, Incident Response Team Manager and James Lloyd, Technical Support Lead, University of Southampton ITIL 4 - Creating Value in Partnership Andrew Dixon, University of Oxford ITIL 4 - Creating Value in Partnership15:50
Mental Health First Aid – How, why and what next?
Chris McLay, People Development Facilitator, Leeds Beckett University16:40
Refreshments in the Exhibition
17:10
Celebrate success - Delegate participant
We’d really like to celebrate your successes, hear how great your team or your institution are, why you love working in our amazing sector or what you’re really proud of achieving.18:00
Close for the day
20:00
Drinks reception
21:00
Conference dinner in the Queens Ballroom
Followed by an 80s disco. Wear Something from the 80s: Optional but encouraged!10:00
partner showcase - Lenovo - Modern IT
Ravi Sehmi, Deployment Services, Lenovo11:00
Searching for Tech's Humanity
Lisa Moretti, Goldsmiths, University of London11:40
Refreshments in the Exhibition
12:10
People, Truth, AI and auto-immunity
Peter Cochrane12:50
Partner showcase - SDI - The 9 best practices of a high performing service desk - the update!
David Wright, Chief Value and Innovation Officer, SDI13:30
Closing keynote
Jeremy White, Wired Journalist, Speaker and Futurist14:20
Conference close
Tim Ingham Head of Service Management De Montfort University14:50
Lunch
Other Sponsors
Other Info
Exhibitor Information
UCISA Group
- Support Services
