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11. When things go wrong: nonconformities and incidents 



This chapter covers how to plan to deal effectively with failures in information security and how to use these experiences to improve your information security management system. It forms part of Stage 4 – Performance, Evaluation and Improvement in the Toolkit Route map.

 Key topics

  • How to detect and recover when things go wrong
  • How to reduce the impact of adverse events
  • How learning from adverse events can improve information security

[PDF] Chapter 11 When things go wrong: nonconformities and incidents
[PDF] Resources for Chapter 11
 
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