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UK Higher Education Service Desk Benchmarking Report 2016


Publication name:UK Higher Education Service Desk Benchmarking Report 2016
Author: SDI, UCISA and TopDesk
Created: 7 July 2016
Categories: Survey

Description:

UCISA, the Service Desk Institute (SDI) and TopDesk collaborated to carry out the second comprehensive survey on IT service desk functions in the Higher Education sector. The report covers a broad range of issues from technology and metrics, through to training and customer engagement. It also examines best practice adoption within the higher education sector and provides indicators for the increasing business alignment of the service desk.

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