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Programme

Day 1 | Day 2 | Day 3


 

Day 1 Wednesday 3 July


1030
Registration and Exhibition open
1200
Delegate Speed Networking
A chance for everyone to meet and network
1200

Lunch in the Exhibition

 
Chair: Nina Unsworth Service Desk Team Leader Edge Hill University
1300
Welcome from the SSG Conference Chair
Tim Ingham Head of Service Management De Montfort University
1310
Support Services and Intelligent Campuses
Crispin Bloomfield, Director of Operations, Computing and Information Services, University of Durham
 
1350
Innovation at Lancaster showcasing ASK L.U., a pioneering chatbot for students
Chris Dixon, Head of IT Partnering and Innovation, Lancaster University
 
1440
Refreshments in the Exhibition
1510

Live Chat in 3 simple steps. Implementing IT Live Chat at Queen Mary University of London
Henrik Brogger, Head of IT Service Delivery and Kathy Whelan, Service Desk Manager
Queen Mary's University of London

1550    

Partner showcase - Proact          

1620    Break  
1630   

Room 101
Chaired by Chris Dixon, Head, IT Partnering and Innovation, Lancaster University

  • Eleanor Draycott, University of Reading
  • Rachel Fligelstone, Lancaster University
  • Al Reid-Pearson, University of Huddersfield
 
1710
Close for the day
1830
 

Drinks reception in the Exhibition
Sponsored by Landscape

 
1930  

Dinner in the John Charles Suite and a cash bar followed by the Leeds Treasure Trail
Join us for a fun and interactive walking treasure trail, taking in the sights, smells and drinks of Leeds. Compete in teams to try and take the top prize

 
       

Day 2 Thursday 4 July


 
Chair: Jo Mortimer IT Business Partner University of Reading  
0900    Partner showcase - Happy Signals - Customer-driven IT Service Desk - Why and How?
Sami Kallio, CEO and co-founder of HappySignals
 
0930
 

Driving Change in disability employment, awareness, design principles and inclusion
Hector Minto, Microsoft Accessibility Evangelist

 
1020
  Refreshments in the Exhibition
 
1100  

Panel session - The Future of Technology in Universities - What does good look like? How do we support it?

Chaired by Mike Burns, LIS Customer Service Manager, University of the Highlands and Islands

  • Terri-Anne Hamer, Student at Leeds Beckett
  • Eleanor Ingham, York University
  • Laura Lockley
  • Natasha Sayce-Zelem, Head of Technology, Sky
 
1200   
  Travel time  
1210   Parallel sessions  
1300     Lunch in the Exhibition   

           
 
1400  

Parallel sessions

 
1450
  Mental Health First Aid – How, why and what next?
Chris McLay, People Development Facilitator, Leeds Beckett University
 
1540
  Refreshments in the Exhibition
 
1610  

Celebrate success

  • “But how do you retain your staff?”: Implementing Senior Service Desk Analysts at Manchester Met
    Kate Carrington, Manchester Metropolitan University
  • Not Teaching Teams - Engaging the University Community with Office365
    Pamela Stanworth, University of Oxford
  • UniDesk - Celebrating Collaboration
    Catherine Hetherington, UniDesk Service Owner, University of Edinburgh
  • Not just a conference!
    Su Robinson, Leeds Beckett University
  • The future is ITIL part 4
    Andrew Dixon, University of Oxford
1700
Close for the day
 
1900
 

Drinks reception in the Ark Royal

 
2000
 

Conference dinner in the Queens Ballroom, followed by an 80s disco
Wear Something from the 80s: Optional but encouraged!

 
       

Day 3 Friday 5 July


 
Chair: Tim Ingham Head of Service Management De Montfort University  
0930   Partner showcase - Lenovo - Modern IT
Ravi Sehmi, Deployment Services, Lenovo            
 
1000
 

Searching for Tech's Humanity
Lisa Tahila Moretti, Head of UX research, Methods           

 
1040
  Refreshments in the Exhibition
 
1110
  People, Truth, AI and auto-immunity
Peter Cochrane
 
1150
 

Partner showcase - SDI
David Wright, Chief Value and Innovation Officer, SDI

 
1230   Closing keynote
Jeremy White, Wired Journalist, Speaker and Futurist
 
1320
  Closing remarks
Tim Ingham Head of Service Management De Montfort University"
 
1350
  Lunch
 
 
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