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Programme

Day 1 | Day 2 | Day 3


IT – it’s not about technology, it’s about people!

Day 1 Wednesday 5 July


 
1030
Registration and Exhibition open
 
1200
  Newcomer's Orientation (Bristol Suite 1)
If this is your first UCISA conference, or your first in a long time, please join us for this 15 to 20 minute session describing how to make the most of the Conference.
1200

Lunch in the Exhibition

 
 
Chair: Bob Booth, University of Sheffield
 
1255  

The Bristol badge bash! (how gamification will work)
Gareth Edwards, Head of IT, Engineering Science, University of Oxford

 
1300
Welcome
Drew Cook, UCISA Executive Vice Chair, Lincoln University
 
1310
Reimagining traditional higher education in the digital age
Neil Morris, Director of Digital Learning, University of Leeds

 [PDF] presentation

1350
Lightning strike
 
1400
  Unhappy is the land that needs a hero
Stuart Rance, Service Management and Security Management Consultant, Trainer and Author, OptimalServiceManagement Ltd           
 [PDF] presentation
1440
  Lightning strike
 
1450
Refreshments in the Exhibition
 
1520
  Partner showcase- Laptop loans - an incredible journey from mediation to automation
Wayne Winterbottom, IT Support Manager for Computing and Library Services, University of Huddersfield
[PDF] presentation 

1550

 

 
           

  SSG Room 101 
Chaired by Chris Dixon, Head of Operations, ISS, Lancaster University
  • Kerry Pinny, Academic Technologist, University of Warwick
  • Francesca Spencer, IT Services Project Manager, Leeds Beckett University
  • Sally Bogg, Head of End User Services, Leeds Beckett University
 
1640
  Close for the day
 
1830
 

Drinks reception in the Exhibition including hardware showcases
(sponsored by Lenovo)

 
1930   Informal dinner in Bristol 3 followed by a cash bar.  
       

Day 2 Thursday 6 July


 
Chair: Gareth Edwards, University of Oxford  
0930
  Partner showcase - Enable your HIED institution to transform services and cut down costs 
James Norman, UK Public Sector CIO, Dell EMC
[PDF] presentation
1000
  Setting the standard – how a standard interface for your teaching rooms can make people happy
Graeme Hughes, Head of Faculty IT, Lancaster University
[PDF] presentation 
1040
  Lightning strike
 
1050
  Refreshments in the Exhibition
 
1120  

Panel session
Chaired by James Woodward, Client Services Manager, Manchester Metropolitan University

  • Sebastian Barnes, Leeds Beckett University
  • Sara Henderson, University of Sheffield
  • Adam Kearns, University of Bath
  • James Smith, Director of IT Services, Birkbeck, University of London
 
1220
  Parallel sessions

[PDF] presentation

[PDF] presentation

[PDF] presentation

[PDF] presentation

1310
  Lunch in the Exhibition
 

Chair: Antonia Jones, University of Leeds
 
1400
           
  Parallel session (repeated)
 
1450
  Adding Value with Values
Alistair Reid-Pearson, IT Manager, University of Huddersfield
 [PDF] presentation
1530
  Lightning strike
 
1540
  Refreshments in the Exhibition
 
1610
  Partner showcase Service desk goes from zero to hero. Zendesk - it’s all about the people!
Celina Ablewhite, Customer Services Manager, Nottingham Trent University
 [PDF] presentation
1640
 

20x20 Let the delegates participate

  • Why managing the service-business relationship is so important
    Tony Brett, University of Oxford
  • The changing Service desk environment and our unique challenges at the University of the Highlands and Islands
    Mike Burns, University of the Highlands and Islands
  • Risk
    Andrew Dixon, University of Oxford
  • We need to talk about silos and black holes
    Ally Gentles, University of Dundee
  • LBU IT Services Student Placement Scheme
    Leeds Beckett University
  • IT and the rise of the digital university
    Maciej Norko, Glasgow Caledonian University
  • How Mature are we?
    James Woodward, Manchester Metropolitan University

 

 

[PDF] presentation

[PDF] presentation

[PDF] presentation

[PDF] presentation

[MPEG] video

[PDF] presentation

 

1730
  Close
 
1900
 

Drinks reception in the Conservatory
(sponsored by Primary sponsor Zendesk)

 
2000
 

Conference dinner in the Conservatory
(sponsored by Dell EMC)            

 
       

Day 3 Friday 7 July


 
Chair: Sally Bogg, Leeds Beckett University  
1000
  Partner showcase - Sharing processes and resources: how a common process can work for disparate organisations
Robert Gormley, Business Change Manager, University of Edinburgh
[PDF] presentation
1030
  ICT departments vs. the world
Kerry Pinny, Academic Technologist, University of Warwick           
[PDF] presentation
1110
  Refreshments in the Exhibition
 
1140
  How to become a Digital Business Leader
Robina Chatham, Executive Trainer, Robina Chatham Ltd
[PDF] presentation
1230
  How to start a user experience revolution
Paul Boag, ‎User Experience Strategic Designer, Boagworks
 
1320
  Conference close
 
1340
  Lunch
 
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                   
 
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