17 October 2017
Austin Court, Birmingham
The world of service management is moving quickly on from the basics of Service Desk and ITSM/ITIL. There are many new models, frameworks and approaches that are gaining interest and real traction across many organisations across all sectors. The world of IT itself is moving on from simply being a distinct service provider to much more of a strategic part of every business and organisation. Many of the new approaches define IT and service management as a supply chain or value chain, rather than a set of siloed internal teams.
As a result, the role of the individual practitioner in IT is changing and developing significantly. The expectations for delivery, competence and professionalism now include a number of skills and capabilities, many of which go beyond simply being technical or understanding process.
Many of the qualities required of individuals are now being called out and recognised as equally important as the traditional tech skills. These include things that used to be called soft skills, but which are in fact quite hard to do, like leadership, communication skills, managerial and organisational skills, business and commercial nous etc.
This workshop examines the array of capabilities, knowledge and also new skills required to be the consummate professional in service management. The practical sessions include the opportunity to identify how to build and maintain excellence for professionals and teams in your organisation.
The session should appeal to IT Managers, CIOs, IT service management practitioners, business relationship managers, service delivery managers and all people involved in service delivery.
Please note that this is a small, very focused workshop and so places are limited.
Members: £300 (inc VAT)
Non members: £420 (inc VAT)