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Programme

Day 1 | Day 2 | Day 3

Day 1 Wednesday 6 July


 
1030
Registration and Exhibition open
 
1200

  Newcomer's Orientation (Ark Royal Room)
If this is your first UCISA conference, or your first in a long time, please join us for this 15 to 20 minute session describing how to make the most of the Conference.
   
1200
Lunch and the Exhibition in the Palm Court    
 
Chair: Alistair Reid-Pearson, University of Huddersfield 
   
1300
Welcome
David Telford, UCISA Executive Chair, Edinburgh Napier University
   
1310
Delivering excellence in public services; customers, challenges and collaboration
Aline Hayes, Director of Business Change and Information Solutions, Sheffield City Council
[PDF]
presentation
 
1350
Lightning strike
 
1400
  Problem management on a shoestring!
Garry Hunter, Northumbrian Water Group
[PDF]
presentation
 
1440
Refreshments in the Exhibition
   
1510
  Business showcase - Partnering with Amazon Web Services to remove the capital cost of deploying solutions and minimising total cost of ownership
Nigel Beresford, Managing Director, RMS Services Ltd
[PDF]
presentation
 
1540
  Creating user centric services whilst maintaining corporate compliance – is it possible in higher education?
Andrew Howe, Head of End User Services, University of St Andrews
[PDF]
presentation
 
1620
  Lightning strike
   
1630










  20x20.  Let the delegates participate
   
1730
  Close for the day
   
1830
  Drinks reception in the Exhibition
   
1915
  Dinner in the John Charles Suite and a cash bar followed by the Leeds Treasure Trail
Join us for a fun and interactive walking treasure trail, taking in the sights, smells and drinks of Leeds. Compete in teams to try and take the top prize.
   
         

Day 2 Thursday 7 July


   
Chair: Sally Bogg, Leeds Beckett University     
0930
  Business showcase - Thinking outside the Box. How a little bit of box made a big difference
Chris Dixon, Head of Operations, Lancaster University and Valerie Focke, Head of Education, EMEA, Box.com
[PDF]
presentation
 
1000
  How big business, and a bee, started our customer service journey at Leeds Beckett 
Eleanor Draycott, Help Services Manager, Leeds Beckett University
[PDF]
presentation
 
1040
  Lightning strike
   
1050
  Refreshments in the Exhibition
   
1120   Student Panel session
Chair: James Woodward, Client Services Manager, Manchester Metropolitan University
  • Csaba Keresztessy, IT Helpdesk Analyst, Robert Gordon University
  • Kelly Ann Stephen, Business and Economics Student, Edge Hill University
  • Abdi Hassan, Business IT Student, Leeds Beckett University
  • Martina Holubcova, Service Desk Manager, Manchester Metropolitan University 

   
1220
  Lightning strike
   
1230




 
Breakout sessions
[PDF] Roisin's presentation
 



[PDF] Emma's
presentation

[PDF] 
Clare's presentation
 
1315
  Lunch in the Exhibition
   

Chair: Kath Murray, Robert Gordon University
   
1400
  Agile tools and techniques 
Colin Jones, Web and Applications Team Leader, Robert Gordon University
[PDF]
presentation
 
 
1440
  Lightning strike
   
1450
  Marmite: academics and a toast to the IT crowd?
Mark Schofield, Dean, Teaching and Learning Development, Edge Hill University (This speaker did not give permission for his presentation to be recorded or shared.)
 
1530
  Lightning strike
   
1540
  Refreshments in the Exhibition
   
1610
  Breakout sessions (repeated)
   
1655
  How do you measure up
Sally Bogg, Head of End User Services, Leeds Beckett University
[PDF]
presentation
 
1730
  Close
   
1900
  Drinks reception in the Ark Royal
   
2000
  Conference dinner in the Queens Ballroom
   
         

Day 3 Friday 8 July


   
Chair: Jenny Jordan, Edge Hill University    
0930
  TOPdesk It's not just for IT!
Sandra Gillham, IT Service Desk Manager, Keele University and Hannah Price, Senior Consultant, TOPdesk
[PDF]
presentation
 
1000
  Continuing to improve with thinking skills
Chris Warlow, Teacher and Mathematics/Cognitive Education Leader, Birchgrove Primary School. (This speaker did not give permission for his presentation to be recorded or shared.)
   
1040
  Refreshments in the Exhibition
   
1110
  Think and act like a hacker to protect your company’s assets
Paula Januszkiewicz, Security Consultant, CQURE
[PDF]
presentation
 
1200
   The art of being brilliant
Andy Cope, Teacher and Author, Art of Brilliance (This speaker did not give permission for his presentation to be recorded or shared.)
   
1250
  Conference close
   
1310
  Lunch
   
 
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