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Communications survey findings 


You may recall that UCISA conducted a survey in 2010 to gather your views on communications and related topics.  We thought you might be interested in the findings and actions taken since then.

One of the key actions has been to revise and update the communications and web strategies. These have now been combined into a single document.
Other issues raised:

You commented

We responded

There is a lack of clarity over the purpose and differences of various mailing lists.

There have been a number of email clarifications of this and there is now a new section on the website to explain this.
 

Too many instances of receiving multiple copies of the same email.

We have reviewed how this may appear to be the case.  The reasons are linked to the point above.  You might be a member of more than one mailing list. There is is now a reminder at the top of each email message.

There is also now an explanatory note at the top of the weekly JISC digest service provided by UCISA. 

Group membership and communications have become obscured through time.

Group Chairs have been reminded to review their web presence; restate the Group’s purpose regularly and to reconsider how and when to use the Group mailing lists. 

Too often the lists seem to be used to farm feedback from the community where the results are not shared with all list members.

By way of this email, all list users are reminded of their responsibility to feed back anonymised results to the community.

This has also now been included in the revised communications policy. 

Make the UCISA site more welcoming.

A number of changes have been made to the website over the summer period.  Some changes are within UCISA control while others require the CMS vendor to be commissioned to carry them out.  The website is subject to on going review.

Your feedback is welcomed. 

Shibbolise the site and review where authenticated access is used.

This is being reviewed with the vendor and will be considered in detail by the Communications Group once costs are known.

Provide an up to date membership list.

The Members Directory has been made more prominent, accessible from the home page.  The main aspect to keeping this up to date is  you, the members, need to ensure that UCISA are kept informed about membership changes in your institution as soon as they happen.

Improve the on line order process.

This is being reviewed with the vendor and will be considered in detail by the Communications Group once costs are known.

Provide mechanisms to allow you to rate the website or offer other feedback.

This is being reviewed with the vendor and will be considered in detail by the Communications Group once costs are known.

(i) Increase the use of social media.

(ii) Don’t increase the use of social media.

Both views have been taken into account.  The Communications Group will review this as the next priority and aim to find solutions and methods to suit all tastes.

 




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