Continual Service Improvement
Here we provide you with an introduction to the Continual Service Improvement module of ITIL and a spreadsheet which has been prepared to help you assess the readiness of your organisation for ITIL adoption in the Continual Service Improvement arena. You may wish to use the latter in conjunction with the Introduction to Operational Readiness document.
Introducing Continual Service Improvement
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Continual Service Improvement Readiness Assessment
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