ITIL for the HE community

UCISA learnt, via the Top Concerns Survey, that many institutions are interested in ITIL. UCISA established an ITIL for the HE Community Project Steering Group and the first tranche of resources resulting from their work are available here.We hope these will prove useful as institutions look to the ITIL framework to review and improve their service management processes.

Thanks to funding from JISC and the voluntary work of the Steering Group, UCISA have been able to employ a consultant to visit those institutions who are already progressing ITIL implementations and to produce case studies based on her interviews, providing us with ITIL materials in bite sized, user friendly chunks.

This work is being delivered in two phases and is intended to assist both those of us who are new to ITIL and those who have already embarked upon ITIL implementations.

This first phase, comprises an Introduction, an ITIL Management Overview, 13 Case Studies and a report on a couple of Service Catalogue workshops.