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SSG surveys


2014

Service Desk Benchmarking survey

UCISA, Cherwell Software and the Service Desk Institute (SDI) collaborated to carry out a comprehensive survey of IT Service Desks within the UK higher education sector. The Survey, which is based on the SDI’s established and respected benchmarking report, will allow higher education institutions to benchmark themselves against their peers, secure a deeper understanding of the issues and challenges particular to UK HE service desks and showcase how service desks are successfully evolving and developing in the sector to meet growing demands and new challenges.

The results of the survey were published in March; an infographic is also available. A presentation on the findings was given during the University Showcase sessions at the UCISA14 Conference in Brighton, 26 – 28 March and via a webinar on 8 April.

2012

Service Desk Group Benchmarking Survey

Summary of survey responses from 61 UK Higher Education institutions geographically dispersed including northern, southern and midland England, Scotland, Wales and Northern Ireland.

[PDF] Benchmarking Survey 2012

Survey of Technology Enhanced Learning

The Academic Support Group has carried out regular surveys on the use of technology enhanced learning in the higher education sector. In addition to reviewing the technology in use, the survey looks at the drivers behind the adoption of technology enhanced learning in institutions.

The results of the 2012 survey, the sixth in the series, have now been published.

[PDF] TEL Survey 2012 
[PDF] TEL case studies

The results were presented initially at the ALT-C Conference, Manchester, 11 - 13 September 2012, and virtually by Richard Walker and Julie Voce at the Future of Learning Conference, 24 - 25 February 2014, Sydney, Australia (Paper and PowerPoint)

UCISA would like to thank the JISC for supporting the 2012 version of the survey.

2010

Survey of Technology Enhanced Learning

The results of the 2010 survey, the fifth in the series, have now been published.

[PDF] TEL Survey 2010

UCISA would like to thank the JISC for supporting the 2010 version of the survey.

2008

Survey of Technology Enhanced Learning

The fourth in this series of surveys sponsored by UCISA was carried out in early 2008. Interim results from the survey were presented and discussed at the UCISA TLIG-SDG User Support Conference and the completed results were presented at the ALT-C Conference in Leeds.

[PDF] TEL Survey 2008

UCISA would like to thank the JISC for funding the 2008 version of the survey.

2005

A longitudinal perspective between March 2001, March 2003 and March 2005 for higher education in the United Kingdom 

This report complements the 2001 and 2003 surveys noted below. Again, the report presents the results broken down by type of HE institution and also continues the longitudinal comparison with the 2001 and 2003 surveys.

[PDF] VLE Survey 2005

UCISA would like to thank the JISC for supporting the 2010 version of the survey - the response was completed by the UCISA TLIG group and submitted to JISC in December 2005.

2003

VLE Surveys - A longitudinal perspective between March 2001 and March 2003 for Higher Education in the United Kingdom

This survey, conducted by UCISA and JISC in March 2003 amongst Higher Education Universities and Colleges regarding their use of Virtual Learning Environments, complements the 2001 survey. The full results, broken down where relevant by type of HE institution (i.e. pre-91, post-91 and Colleges) are provided as Appendix 1.

[PDF] VLE Survey 2003

The main thrust of this Report provides a comparison for the UCISA community of the returns from the 2001 and 2003 survey.

2001

Management and implementation of Virtual Learning Environments: A UCISA funded survey

[PDF] VLE Survey 2001
[PDF] Questionnaire 1 - Institutional perspective
[PDF] Questionnaire 2  - Local users and those providing support for VLEs

1999

Support provided in Universities and Colleges for the use of technology in teaching and learning

[PDF] TEL Survey 1999



 
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