Health check your service desk 

26 May 2010
John McIntyre Conference Centre, University of Edinburgh

This highly participative event, led by John Fahey of STI Ltd , will enable delegates to identify and consider the elements to include in a Good Practice Guide for their own Service Desk. Based mainly around front line services the tool, once developed, can be used for induction, training, appraisal and marketing purposes, setting out a range of working practices and policies that are designed to ensure your Service Desk delivers consistently good customer service. Delegates will work in syndicates and as a whole group to identify the content for the Guide so that when they return to their workplace they will have identified the key components of their own service and understand how they might produce their own guide.

The venue for this event will be in Edinburgh.