Programme
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| Pre-event business sessions | ||
| 1030 | Achieving 24 x 365 cover with NorMAN out of hours helpline (Lecture theatre 1) Debbis Figgis and Matt Dalton, NorMAN Abstract | |
| 1100 | The smart solution for student attendance monitoring (Lecture theatre 1) Freda Lowe and Kevin Sontag, Telepen Abstract | |
| 1130 | The campus helpdesk: embracing the new generation (Lecture theatre 1) Sharon Fels, LogMeIn Inc Abstract | |
| 1100 | Registration | |
| 1230 | Lunch | |
| Symposium | ||
| Session chair: Dilys Young, Northumbria University | ||
| 1330 | Welcome (Room 1ABC) Chris Sexton, Chair UCISA Executive Committee | |
| 1345 | Time to replace ITIL? (Room 1ABC) Noel Bruton, Helpdesk Consultant Abstract and profile Handouts ![[PDF]](~/media/Images/icons/pdf gif.ashx){kind=icon} | |
| 1430 | Lead, follow or let it go? (Room 1ABC) Simon Gundry, RM Abstract and profile Handouts | |
| 1500 | Refreshments | |
| 1545 | Theme 1 plenary | Theme 2 workshops |
| ITIL v2 versus v3 (Lecture theatre 1) Barry Corless, itSMF Abstract and profile Handouts |
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| 1630 | Theme 1 workshops | Theme 2 plenary |
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Using Camtasia screen capture for training students and staff (Lecture theatre 1) | |
| 1715 | Debate - "To be, or not to be (centralised/distributed): that is the question." (Room 1ABC) Chair: Chris Sexton, University of Sheffield Details | |
| 1800 | Bar opens until midnight | |
| 1900 | Drinks reception sponsored by LogMeIn | |
| 1945 | Symposium dinner | |
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| Session chair: Tony Brett, University of Oxford | ||
| 0900 |
It's not where you are, but what you do that counts: the LIW Project at Coventry University (Room 1ABC) | |
| 0945 | Heads in the cloud (Room 1ABC) Nick Short and Sarah Sherman, APT STAIRS project, and Phil Range, Manchester Metropolitan University Abstracts and profiles Handout 1 Handout 2 | |
| 1045 | Refreshments | |
| 1115 | Theme 1 plenary | Theme 2 workshops |
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Greener ICT in universities - quick wins and long term benefits (Lecture theatre 1) Lisa Hopkinson, University of Bradford Abstract and profile Handouts |
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| 1200 | Theme 1 workshops | Theme 2 plenary |
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Supporting personal development of technical staff (Lecture theatre 1) Gill Chester, JANET(UK) Abstract and profile Handouts |
| Session chair: Steve Gough, University of Reading | ||
| 1245 | Serving the stakeholder customer (Room 1ABC) Rhion Jones, The Consultation Institute Abstract and profile Handouts | |
| 1315 | Wind up (Room 1ABC) Group Chairs | |
| 1330 | Lunch | |
![[Excel]](~/media/Images/icons/excel gif.ashx){kind=icon}
Event Information
| Event: | Advisory and Support Staff Symposium 2009 |
| Date: | 7 July 2009 - 8 July 2009 |
| Venue: | Aston Business School Conference Centre, Birmingham |
| Book by: | 12 June 2009 |
| Status: | Open |
Introduction
Programme
Abstracts and speaker profiles
Venue
Directions
Further information
Pricing
Booking
Delegate list and parallel sessions
Event Feedback
Group Information
