Information and resources

Generally Useful Academic Sites

These sites are not directed at the information officer or document writer, but several people listed them as resources they could not afford to be without.

NISS (http://www.niss.ac.uk/) Online information services for the education and research community

JISCmail (http://www.jiscmail.ac.uk/) Discussion lists with a UK academic focus

Higher Education Statistics Agency (http://www.hesa.ac.uk/) The central source for the collection and dissemination of statistics about publicly funded UK higher education

Intute (http://www.intute.ac.uk/) Free online service providing access to Web resources for education and research

Online Resources

• ISO standard for documentation
• Papers, essays and columns on usability by Jakob Nielsen
• List of IT publishers and online bookstores

General

• The Official ITIL (IT Infrastructure Library) Webpages
• Duke University Office of Technology Service Level Agreements (SLAs) and Operating Level Agreements (OLAs) Templates .
• USA Help Desk Institute  US membership organisation providing information, documents and training.
• Service Desk Institute
• Helpdesk.Com A Compendium of Help Desk Resources
• The well known consultant Noel Bruton’s home page

Microsoft eLearning
 
As part of the Microsoft Campus Agreement, an institution is entitled to some free Microsoft eLearning; the amount and type being dependent on what products and how many copies have been purchased as part of the agreement. Visit the Microsoft eLearning Website

Microsoft IT Academy Programme

The Microsoft IT Academy Programme is a package of training tools and resources for further and higher education, including unlimited institutional access to Microsoft eLearning, and discounted Microsoft training resources and examinations. Visit the Microsoft IT Academy Programme website

Related Links

• British Computer Society (BCS)Training
• Institute of IT Training
• ALT: the Association for Learning Technology