Professional Skills for Advisory Staff (now fully booked) 

16 September 2008   -   19 September 2008
University of East Anglia

Sorry, but this event is now fully booked, thanks for your interest.  

The Professional Skills course is aimed at computer professionals who have been working in an HE Computing/Information Service for at least a year.

This course will particularly benefit those who work on a Helpdesk or are directly involved in advisory or support work.

Working on the assumption that participants have the technical skills to do their job, this course examines the administrative, communication, problem solving and business skills which are needed in the modern work environment.

This course will particularly benefit those who work in a helpdesk environment or are directly involved in advisory or support work and blends discussion with individual and group work based on the individual experiences of all those who attend.

It is highly participatory throughout all sessions.  Over three full days, starting at 5.00pm on Tuesday to lunchtime on Friday, the course will cover:

• The Purpose of Advisory
• Customer Care and Quality
• Service Level Definitions
• Communication Skills
• Problem Determination
• Problem Solving
• Conflict Resolution
• Team Work
• Stress and Motivation

Costs

• Delegate (Member) - £695
• Delegate (Non-member) - £1045