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Programme

         Programme
1000 Registration and refreshments                 
1030

Welcome and overview of the day ahead
Val Blackett, Loughborough University and Chair of the UCISA ITIL Steering Group
1045

Case-study focusing on Incident Management
Zac Nashed, University of Exeter

presentation
1115 Ishikawa Diagrams, who uses them? A practical guide to Problem Management
Anthony Hill, University of Nottingham		 presentation
1145

The software to support ITIL
Yvonne O’Byrne, University of Birmingham

 presentation
1215 Lunch
1330

Case-study with a focus on Change Management
Bryan MacGregor, University of Edinburgh
1400 ITIL - A Pragmatic Route to Maturity 
Tom Mortimer, University of Dundee		 presentation
1430 Refreshments
1500 Question and answer session
1530 Close
 
Event Information
Event: ITIL for the HE community - This event is fully booked
Date: 17 June 2010   -   24 July 2010
Venue: Burleigh Court, Loughborough University
Book by:  24 July 2010
Status: Open

Introduction
Programme
Venue
Booking
 
Group Information
Group: Executive Committee

Introduction
Committee members
Cost of downtime project
Documents, Minutes and Meeting Papers
Events archive
News archive
 
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