ITIL for the HE community 

17 June 2010
Burleigh Court, Loughborough University

UCISA learned via the Top Concerns’ Surveys that most of us are interested in ITIL (a framework which helps IT become a high-performing service provider and partner of its customers) and via a more informal email survey that we are most interested in those areas covering operations and transition.  Thanks to the voluntary work of colleagues who came together to form a Steering Group to manage a project, and funding from JISC which allowed us to hire a consultant to undertake work for us, earlier this academic year we delivered a series of resources which we hoped we would all find useful as we looked to the ITIL framework to review and improve our service management processes. 

Those resources included 13 case-studies from universities, put together from interviews with institutions who had already embarked upon ITIL journeys and this seminar aims to disseminate lessons learned from some of those case-studies, and from a recent foray to the market-place to purchase software to support  ITIL-aligned processes.

Who is the seminar for?

The seminar is aimed at anyone who wishes to learn more about using ITIL within HE and will consider:

• how ITIL has been used, and what the costs and benefits of using it have been
• what issues have arisen from using it and how they have been resolved;
• what colleagues who have already implemented aspects of ITIL would recommend to others and what they might now wish they had done differently

Pricing

UCISA Members £105
Non Members £165

Please contact admin@ucisa.ac.ukwith any questions