Programme
| 0930 | Registration and refreshments | |
| 1000 | Welcome and introduction |
|
| 1015 | Delivering successful CRM - Mastering the Art over the Science Lisa Sweeney and Conrad Funnell, PA Consulting Group |
![[PDF]](~/media/Images/icons/pdf gif.ashx?w=16&h=16&as=1){kind=icon} Presentation |
| 1100 | Cultural Challenges with CRM Implementations Ken Barrett, Tribal |
Presentation |
| 1130 | Refreshments |
|
| 1145 | Student CRM Implementation Case Studies Peter Lambton, ORACLE |
Presentation |
| 1215 | HE CRM - More than just marketing? Dr Wayne Oswin, Technology One |
|
| 1245 | Lunch | |
| 1330 | CRM for Business Customers at Teeside University Karen Race, University of Teeside |
Presentation |
| 1400 | Implementing CRM John Fell, University of Essex |
Presentation |
| 1430 | CRM: Walking the walk, not just talking the talk Daniel Falls, Hobsons Nicky Chapman, formerly a consultant working with Birmingham City University |
|
| 1500 | Refreshments |
|
| 1530 | Question and answer session |
Event Information
| Event: | CRM within higher education |
| Date: | 25 April 2012 |
| Venue: | Austin Court, Birmingham |
| Book by: | 6 April 2012 |
| Status: | open |
Introduction
Booking
Programme
Speaker Profiles and Abstracts
Venue
Group Information
| Group: | Corporate Information Systems Group (CISG) |
Introduction
A to Z of UCISA CISG web pages, including past events and presentations
Aims and Objectives
Committee members
AGM and Committee Minutes
CISG Committee Digests
Liaison
CISG Links
Events archive
News
