UCISA

| Day 1 | Day 2 | Day 3 |

Day 1: Wednesday 16th November
1100	Registration opens	Video streamed presentations
1200	Exhibition opens
1200	Lunch in the Exhibition
Session chair: Heidi Fraser-Krauss
1400	Welcome address from the CISG Chair Heidi Fraser-Krauss, University of St. Andrews
1415	Student Centred Services Dr Andrew West, University of Sheffield	Presentation
1500	Refreshments in the exhibition
Session chair: Heidi Fraser-Krauss
1530	Brave New World reinvented Paul Taylor, University of Warwick	Presentation
1615-1715	Change, information, systems − shaping the future David Sowerby, SolstonePlus	Presentation
1900	Drinks reception (The Exhibition)
2000	Dinner Dress code : business casual

Day 2: Thursday 17th November
Session chair: David Telford
0900	The Student Mobile Experience − a strategic approach at the University of Bristol Nikki Rogers, University of Bristol	Presentation
0945	Birds of a Feather group sessions 1 – How do we make our processes efficient? Use of LEAN to make improvements (Royce Suite) Facilitator: Heidi Frazer-Krauss, University of St Andrews – Alternative service delivery models (Fairclough Suite) Facilitator: Andy Coulthard, London School of Economics – How can we use CRM to enhance the student experience? (Lancaster Suite) Facilitator: Catherine McMillan, University of Strathclyde – Research information management – how can this be used to drive research excellence? (Derby Suite) Facilitator: Sam Denniss, University of Liverpool	Notes Notes
1045	Refreshments in the exhibition
1115	Birds of a Feather group sessions 2 (repeated)
1215	Lunch in the exhibition
1315	Supplier showcases Absoft Geoff Foster, University of Northumbria and Matthew Gordon, Absoft Scaleable SAP ERP for universities SolStonePlus Mick Bull, SolStonePlus Keep taking the tablets – accurate, dynamic BI data wherever your users are! Tribal Jon Press, Tribal Key Information Set − Tribal update
1445	Refreshments in the exhibition
Session chair: Sam Denniss
1515	Current issues in Research Management and Support David Sweeney, HEFCE	Presentation
1600	Project Snowball – delivering common metrics, practices and tools to benchmark research performance in UK Lisa Colledge, Elsevier (follow-on from JISC project "Developing tools to inform the management of research and translating existing good practice" by Dr John T Green)	Presentation
1645	York's journey to a connect Research Information System: Pure Dr Rachel Curwen, University of York	Presentation
1730-1800	UCISA-CISG Annual General Meeting	AGM reports
1900	Conference dinner drinks reception
2000	Conference Dinner Dress code: Black tie
Day 3: Friday 18th November
Session chair: Luke Taylor
0900	Delivering efficiencies and value for money by sharing services and floating on clouds Craig Wentworth, Ged Powell, Kevin Ashley, Andy Powell and Les Ormonde, JISC	Presentation Presentation
1000	Refreshments
1030	JISC and the Beanstalk Gill Ferrell, Alex Hawker and Andrew Stewart, JISC	Presentation
1130	Living with chaos: how technology is making a revolution in our lifetimes and lifestyles Chris Skinner	Prezi presentation
1230	Lunch & Depart


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Day 1: Wednesday 16th November

Day 2: Thursday 17th November

Day 3: Friday 18th November